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<div data-page-id="XXNcdMmyfornbox7Ktdu4bBHs2g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-KSTCdAiMMojSp0xfoLTucdk4s8c"><strong>1. What Happens If I Deposit an Unsupported Token?</strong></h2><div class="ace-line ace-line old-record-id-U9PWdgfXpoqsamxAyz0u96JVszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WRx1dB4XpoIlpLxxaPYu1KbysoS"><span style="font-size: 16px;">MEXC automatically credits deposits only for supported tokens and blockchain networks. If you accidentally deposit an unsupported token, or deposit via an unsupported blockchain network, MEXC will assist you in manually recovering the assets and charge a handling fee.</span></div><div class="ace-line ace-line old-record-id-CPhUdb5Yfo1tz5xx93yutUrfsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VgLndmZPqo0VgIxBlkXuYLFHsDe"><span style="font-size: 16px;">Note: Some specific tokens/networks may not support recovery.</span></div><div class="ace-line ace-line old-record-id-EcIadmwMLoc7XrxbRq7uEhPYspg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SvkhdsrL0oe2bhxf2BDupVrbs1g"><strong>2. Examples of Unsupported Deposits</strong></h2><div class="ace-line ace-line old-record-id-Au9mdOXvMoflafxdDyguNkZPs2b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MG5sdI5eDo730mxDPKHuySpSsrh"><span style="font-size: 16px;">2.1 Depositing unsupported or delisted cryptocurrencies</span></h3><div class="ace-line ace-line old-record-id-EMOedmb7ho8TDux3MoQuGkeosMf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3RqdqkjIohbFpxymIkucZAzsad"><span style="font-size: 16px;">To better align with project updates, MEXC will periodically upgrade, migrate, or replace certain tokens and stop supporting deposits of old contract tokens (such as ZINU, GART, etc.). <strong>If you deposit delisted or legacy contract tokens, the deposit will not be credited and may not be recoverable.</strong></span></div><div class="ace-line ace-line old-record-id-NzZsdPIaGoLsLkxZzr6uwCE9snd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WaL7dH1ceoiEBQxIhS9uxu83s0b"><span style="font-size: 16px;">To avoid asset loss, please pay attention to the following before depositing:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XPupdEMsIoo2URxqmMKuqYtMs7c" data-list="bullet"><div><span style="font-size: 16px;"><strong>Check contract address</strong>: Ensure the token contract address of the sender and receiver is exactly the same. Do not rely solely on token name or symbol.</span></div></li><li class="ace-line ace-line old-record-id-TZDHdz1gYotrxwxKUbSucakEsBe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Confirm token status</strong>: Check whether MEXC currently supports deposits for the token and which contract version is supported.</span></div></li><li class="ace-line ace-line old-record-id-IeGpdsylPopFuVxoyTDuvniRsab" data-list="bullet"><div><span style="font-size: 16px;"><strong>If in doubt, consult promptly</strong>: If you are unsure about the token contract address or token status, please contact Customer Service for confirmation before depositing.</span></div></li></ul><div class="ace-line ace-line old-record-id-Ihnod3fnsojB7kx39tbulX6ls2B"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tuo0dxf80oADaKxCd8yubmFzsDd"><span style="font-size: 16px;"><strong>Reminder</strong>: Cryptocurrency transfers are irreversible. Incorrect deposits of delisted or unsupported tokens are usually not recoverable. Please operate with caution.</span></div><div class="ace-line ace-line old-record-id-XIA1dzqvOoPWBpxhr3Aux7qusDg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"97637507-9342-432b-9b70-82bf7ac6de6f","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF9DNbesC7oIJoKxFubjuGqIwsTg%2F%3Fpreview_type%3D16","file_token":"F9DNbesC7oIJoKxFubjuGqIwsTg","image_type":"image/png","size":332690,"comments":[]}]}" class="image-uploaded gallery old-record-id-GgY6dl2QSoSQK3xbeKquZCXwscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152658821bpqfrzgIgugOVN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2dZNmRsMlFTb1NRSzN4YmVLcXVaQ1h3c2NnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F9DNbesC7oIJoKxFubjuGqIwsTg/?mount_node_token=GgY6dl2QSoSQK3xbeKquZCXwscg&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://F9DNbesC7oIJoKxFubjuGqIwsTg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RuMTd0kXnoaqmzxvmVKuXEt8sVc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PR9CdA9C3oFJ4NxoyQWuOi5rssb"><span style="font-size: 16px;">2.2 Depositing via unsupported blockchain networks</span></h3><div class="ace-line ace-line old-record-id-Q9QQdcZrRoY103xKFEMuQgFYsge"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HmQ3devjvok3VtxLMiMu5v6DsDd"><span style="font-size: 16px;">Some stablecoins (such as USDC, USDT, etc.) are issued on multiple blockchain networks. <strong>Although MEXC supports the token, deposits may not be supported on every blockchain network</strong>. If you choose a network that is not supported by MEXC, the assets will not be credited and may be difficult to recover.</span></div><div class="ace-line ace-line old-record-id-WJKYdmd09oKPupx2h4CucRe5sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CBmidquo0oGml6x4Pe8ufKBJs0d"><span style="font-size: 16px;">Example: A user deposits USDC via the Fantom (FTM) network. Since MEXC does not support USDC deposits on the Fantom network, the deposit cannot be credited to the user's account. In such cases, please ensure the sending network matches the receiving network before depositing.</span></div><div class="ace-line ace-line old-record-id-MlQMd6VBWojbBzxBL84uZKPjsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a122a2f4-92ff-454d-a1f0-49cb1019907c","height":611,"width":1280,"currHeight":611,"currWidth":1280,"natrualHeight":611,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMekqbeFIjoLPrMxxKNTuhX9KsqA%2F%3Fpreview_type%3D16","file_token":"MekqbeFIjoLPrMxxKNTuhX9KsqA","image_type":"image/png","size":229008,"comments":[]}]}" class="image-uploaded gallery old-record-id-Qc1QdEZZLoOFdLxAvFHuYMgjsHh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152658737ph6Z9fDuqZep20.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUWMxUWRFWlpMb09GZEx4QXZGSHVZTWdqc0hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MekqbeFIjoLPrMxxKNTuhX9KsqA/?mount_node_token=Qc1QdEZZLoOFdLxAvFHuYMgjsHh&mount_point=docx_image" data-width="1280" data-height="611" data-lark-image-uri="drivetoken://MekqbeFIjoLPrMxxKNTuhX9KsqA" data-lark-image-width="1280" data-lark-image-height="611" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EN77dWSEaoW6y9xBAmPurxDbsbN"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JiABdUnpioThwoxpjrzunKUlsvh"><strong>3. What Should I Do?</strong></h2><div class="ace-line ace-line old-record-id-H7t1duUvUoLcmuxy3Y9uhL2ssqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNwbdRcYzonFirxruDwufePPsYg"><span style="font-size: 16px;">Please submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> form. The review is expected to be completed within 1–2 business days. Once completed, we will notify you of the result via email or in-app message.</span></div><div class="ace-line ace-line old-record-id-H6GGdJ2iPovO7Ox1ivFup72rseh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FVkVd3R75o15dJx79GAu58kHsth"><strong>4. Additional Information on Required Materials</strong></h2><div class="ace-line ace-line old-record-id-EfxFdXfhloM1gCx2zaxu6CHBsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YBBjd9DXwoyWnxxedcwusMB2sPf"><span style="font-size: 16px;">Please follow the guidance on the submission page to provide the required information. Depending on the review, we may request additional materials. Please refer to the actual review requirements.</span></div><div class="ace-line ace-line old-record-id-JlsSdj4aRojclNxzhZtuVJnhs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOF1dXDx6ovsnixvd6FumXZosG2"><span style="font-size: 16px;">For detailed steps, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Crypto Deposit Form</a>.</span></div><div class="ace-line ace-line old-record-id-JTu6dpRicof2dAxof0Nu3bqJsxc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V5ifdNAd7oj9qnxb9vKuaI3msnh"><strong>5. Terms and Conditions</strong></h2><div class="ace-line ace-line old-record-id-CtUzdr5ndov6c6x9QFyuWMkms5b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IWN8dYM3ZoNO5mxQx73u3TuEsge"><span style="font-size: 16px;">1. MEXC will do its best to help you recover assets, but due to the complexity of blockchain networks, we cannot guarantee 100% recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-YK9Xd6T83o8UMqx1iebuwsr3sTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JQRId0KVkoTSwnxf1nruiwZ1sJb"><span style="font-size: 16px;">2. Recovery requires additional technical and manpower support, and a handling fee will be charged. Please refer to the fee shown on the page.</span></div><div class="ace-line ace-line old-record-id-X3hldUmknoXC7ZxJKjauz7YesZc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MP4fdN1fboYebGxQevXu6JiusJe"><span style="font-size: 16px;">3. After approval, an estimated completion time will be displayed. If recovery is more difficult, the actual completion time may be extended. Please refer to the review notification.</span></div><div class="ace-line ace-line old-record-id-HOH8dFQMqoeZeuxDPJauObW4s4d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JbNedxK3doaFygx9Kg8uiKLxs5f"><span style="font-size: 16px;">Recommended Reading:</span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OfB7dHCt9oIOhVx8n6yut1vPsZd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VGPmdYbbpotBI1x9OuEulmKPs1f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-Cl6Fd5uV4ob8Q6xBuaCuQaSssFe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-RDeKdW9SKo660Dxq3DOumnGusdx" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-Zt3TdxrD6o82YHx4JskumU0msze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag</a></div></li></ul></div>

<div data-page-id="P3y9dcQDPo6PMxxpTd1u5daosHb" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-DBtEdF9RXoeTQTxmskNuLufzsVd"><span style="font-size: 16px;"><strong>Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements">announcements</a>.</span></div><div class="ace-line ace-line old-record-id-TbgBddiQ0ouOH8xwPUEu6IoqsFe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T9Fud91fsotvkUxEzbFuJvq4swf"><strong>Deposit Issues</strong></h2><div class="ace-line ace-line old-record-id-PQutduBhtocOAtxIJMPuOkP8sVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JYXYdF0PSoAuZnxKy3auzZFYsmc"><span style="font-size: 16px;">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NkRqdRAq3o6RPZxoybPuBRnRs4e" data-list="bullet"><div><span style="font-size: 16px;">Submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AUFhdz8Ezoj2Kqxw0kRuufvCs8E" data-list="bullet"><div><span style="font-size: 16px;">Refer to the <a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">Troubleshooting Guide: Deposit Not Credited</a> for additional solutions to common deposit-related issues.</span></div></li></ul><div class="ace-line ace-line old-record-id-Hw0qdyEZwoFcuOxTc43uTV8QsEh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B9WhdSaikoukKaxBwEuuNLHms0d"><strong>Need Assistance</strong></h2><div class="ace-line ace-line old-record-id-VA7CdYufBoLkjjx4T68uRnFgsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JFg5dxvSzolaJXxWzzxuyv8YsWl"><span style="font-size: 16px;">For any inquiries, please contact MEXC through the following channels:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XskEd1uoJoKM8JxJNMzudaCVsLc"><span style="font-size: 16px;">1. Click the <strong>Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KSzsdzpJxohsYVxMMXLuQkLwsJb"><span style="font-size: 16px;">2. Submit a request in the Ticket Center</span></div><div class="ace-line ace-line old-record-id-JCCrdFkbao0r4kxuO1punpNLslh"><span style="font-size: 16px;">Web: Under the <strong>Resource</strong><strong>s</strong> category at the bottom of the homepage → <strong>Submit a Ticket</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">Ticket Center</a></strong></span></div><div class="ace-line ace-line old-record-id-CWFHdisRmoBxvFxyOICucRy8swR"><span style="font-size: 16px;">App: Homepage → <strong>More</strong> → <strong>Submit Request </strong>under the <strong>Services</strong> category → <strong>Ticket Center</strong></span></div><div class="ace-line ace-line old-record-id-CG6oddVZkoPkg5xYbeAuOULAssf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AwDOdBriLocGHgx5CgjuZdyjshg"><span style="font-size: 16px;">*BTN-<strong>Ticket Center</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-CaVcd8FVgovAH2xGibjunXibsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfoAdD00HoAmEJxyLySuhFMpswc"><span style="font-size: 16px;">MEXC is committed to providing users with dedicated service and support.</span></div><div class="ace-line ace-line old-record-id-GNYjdisCKogX76xSQhvukp9WsFe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N6mBdx016oa0zYx4Z0KuFoWCsjf"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AhK5dhOH2oQRqsxBoD4uApuhs1e" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-OX4wdJP0qo9wRpxV2aMuzgLoscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-VrbEdXMRloYKLJxiJbwurj8ysuf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-DKrpdYNZ1oyr9SxXAkvu12yCsFY" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">Proof of Funds Requirements</a></div></li><li class="ace-line ace-line old-record-id-IV8GdGI2BoeMqVxrJivuMWRHsTV" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li></ul><div class="ace-line ace-line old-record-id-Yzq9dKMTAoKplex3kzBuXndfs2f"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="HmXudFuXBoOEFvxvS6PuyLQ9sWh" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-IpqldN6f4oOoKdxNaDZuqkNkslc"><strong>What Is the Purpose of a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-WxDTdJgHeokUoIxT9hXuGy6UsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QiJRdWX8Ro2BeKxq7QvunWaosId"><span style="font-size: 16px;">A Memo/Tag is additional address information required for transfers of certain cryptocurrencies to identify the intended recipient of the transaction. For tokens such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, and <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, the wallet address alone is not sufficient. A correct Memo/Tag must also be provided for the transfer to be completed successfully.</span></div><div class="ace-line ace-line old-record-id-VnrYdFxlmoBy9bxDJtoulfkFsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VzLYdAA1howUXzxiqDHuWasMs6F"><span style="font-size: 16px;">On the MEXC platform, for tokens that require a Memo/Tag, such as XRP and ATOM, all users share the same deposit wallet address. Therefore, only by entering the correct deposit Memo/Tag can the system accurately allocate the assets to your account.</span></div><div class="ace-line ace-line old-record-id-VBwndAutKohajJx3oQGuvOzrsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YyeSd75YYoETX8x05CaukULVs6d"><strong>How to Recover Your Assets</strong></h2><div class="ace-line ace-line old-record-id-EsWtdcTZ1oWUoQxQ9iuucaoNstb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3vadHLw8o4YMYxTCQwuGt4Wseb"><span style="font-size: 16px;">If you forgot to enter the Memo/Tag or entered it incorrectly when making the transfer, you can apply for asset recovery by submitting the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a></strong> form. For detailed instructions, please refer to <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Crypto Deposit Form</a></strong>.</span></div><div class="ace-line ace-line old-record-id-WtYLdsCJaomF24xp8d2uU4Vpsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-J20xdEV7Goa4HnxkOzLubOmFs4h"><span style="font-size: 16px;">*BTN-<strong>Uncredited Crypto Deposit</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-FzkOdXZUbo06aUxxpOwuzkURsUf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NDBjdyYkfoIcDgxkUGvughiFsxg"><strong>Terms and Rules</strong></h2><div class="ace-line ace-line old-record-id-QP4cdajRpocmSvxUU0su7SMEssh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNuCd8WE5oWJJvxz1qQu4TSqshb"><span style="font-size: 16px;">1. MEXC will do its best to help recover your assets. However, due to the complexity of blockchain networks, MEXC cannot guarantee 100% asset recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-LfMfdmDXwoGXJAxB7vKuPsPUslq"><span style="font-size: 16px;">2. If MEXC is unable to recover the assets, deposits of unsupported tokens may result in permanent loss.</span></div><div class="ace-line ace-line old-record-id-VruDdEdmnoAxvXxAW5YukfqBs6d"><span style="font-size: 16px;">3. Since asset recovery requires substantial manual review and processing, a handling fee may be charged once your submission is approved. The specific amount will be subject to the amount displayed on the page.</span></div><div class="ace-line ace-line old-record-id-MAIFdNBg1o7CwoxypAouy0Hiseg"><span style="font-size: 16px;">4. After your application is approved, an estimated completion time will be shown. If the asset recovery is particularly complex, the actual completion time may be extended.</span></div><div class="ace-line ace-line old-record-id-SL0rdhTZaoRtrLxygucumd9qs32"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JIqad5cF9o6bl8xCqJjuHptRsVb"><strong style="font-size: 16px;">Recommended reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YVWhdyri6oek9QxpHCcuhT40sqg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">How to Check Address and Memo</a></div></li><li class="ace-line ace-line old-record-id-TZy9dBoSSoCpQuxrhzaunWm1sFd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-BfJydpD5NodpuGxhkoGuvY8Ascb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-AiVSdIdE4oUePXxFNHxu8ONJsQg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a></div></li><li class="ace-line ace-line old-record-id-IaixdCGuRoSZaqxEr4fuOFFhsNe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">What is Pre-Crediting?</a></div></li></ul><div class="ace-line ace-line old-record-id-J2SvdxKSaoj3pUxlxVNu3NMJsph"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="NJMHdYl7iolYF2xDCXJuM2Itsdb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><strong>1. Check Whether the Deposit Channel is Open</strong></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-size: 16px;">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-size: 16px;">For more details on deposit/withdrawal suspensions, refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><strong>2. Check the Blockchain Network Status</strong></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue. </span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-size: 16px;">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4ce3194d-c414-412f-ba17-aa6988a6de9c","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLXbebrApCozKFxxDBfIumxYVsYl%2F%3Fpreview_type%3D16","file_token":"LXbebrApCozKFxxDBfIumxYVsYl","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161121543pfKfe3te6vz9zp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNDejBhb0YzY0N2S0tNS3dGMnY4OGlnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LXbebrApCozKFxxDBfIumxYVsYl/?mount_node_token=doxusCz0aoF3cCvKKMKwF2v88ig&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://LXbebrApCozKFxxDBfIumxYVsYl" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-size: 16px;">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"025c0321-5efd-415c-89a2-87c2f4ca9eb0","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLBjPbQsTiogRgVxXxsnu1jP0sVe%2F%3Fpreview_type%3D16","file_token":"LBjPbQsTiogRgVxXxsnu1jP0sVe","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161120376u27BIs0hLSiWbH.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEalhTNk12WmF0VnZiZFk2bUdVQndFIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LBjPbQsTiogRgVxXxsnu1jP0sVe/?mount_node_token=doxusDjXS6MvZatVvbdY6mGUBwE&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://LBjPbQsTiogRgVxXxsnu1jP0sVe" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><strong>3. Check the Number of Blockchain Confirmations</strong></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-size: 16px;">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg" data-list="bullet"><div><span style="font-size: 16px;">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg" data-list="bullet"><div><span style="font-size: 16px;">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-size: 16px;">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-size: 16px;">If you would like to learn more about blockchain confirmation requirements, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"187a09e1-78d8-4886-bd4c-8357f230e654","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBP1hbRUDBoDmJQxDhZFuVCFeshh%2F%3Fpreview_type%3D16","file_token":"BP1hbRUDBoDmJQxDhZFuVCFeshh","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161122480Nw0SJR5PqJXPpg.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNOT2NXRWwxbEJMZHZybDR4TjUxSmFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BP1hbRUDBoDmJQxDhZFuVCFeshh/?mount_node_token=doxusNOcWEl1lBLdvrl4xN51Jab&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://BP1hbRUDBoDmJQxDhZFuVCFeshh" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><strong>4. Check for Deposit Records in Your Account</strong></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-size: 16px;">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-size: 16px;">If there is no related deposit record in your account, you may proceed to submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><strong>5. Other Common Solutions for Uncredited Deposits</strong></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-size: 16px;">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-size: 16px;">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3710ff5e-27a2-4d5c-a951-36fc1c50a046","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWHnJbIEAPowUXdxuf78uu3KMs5c%2F%3Fpreview_type%3D16","file_token":"WHnJbIEAPowUXdxuf78uu3KMs5c","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202609151611228986nl1NxB2HEzFI4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzcWlvTjlCWXdqZEtBZWx2Z3JPeWhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WHnJbIEAPowUXdxuf78uu3KMs5c/?mount_node_token=doxussqioN9BYwjdKAelvgrOyhd&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://WHnJbIEAPowUXdxuf78uu3KMs5c" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-size: 16px;">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-size: 16px;"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-size: 16px;">In this case, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0a883860-fd6d-4707-9fd0-09bd11f773de","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIKFmba5cyoF3UZxEw9Euabocsqg%2F%3Fpreview_type%3D16","file_token":"IKFmba5cyoF3UZxEw9Euabocsqg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161123716c8j7maZdQsOiuC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQcERtdEdaa3Y4dHQ1NzY5MWM5U3hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IKFmba5cyoF3UZxEw9Euabocsqg/?mount_node_token=doxusPpDmtGZkv8tt57691c9Sxh&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://IKFmba5cyoF3UZxEw9Euabocsqg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-size: 16px;">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-size: 16px;">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7c785245-9ec5-422f-ad0f-325bde41cf7e","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVXzbaLGnoqqmnxZEaLufXDIsHd%2F%3Fpreview_type%3D16","file_token":"TVXzbaLGnoqqmnxZEaLufXDIsHd","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161124461SjqMkSubGYjLdW.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvbVpOVkNhNnZCZHFLdE92bkhiV3NlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVXzbaLGnoqqmnxZEaLufXDIsHd/?mount_node_token=doxusomZNVCa6vBdqKtOvnHbWse&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://TVXzbaLGnoqqmnxZEaLufXDIsHd" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-size: 16px;">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-size: 16px;">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-size: 16px;">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Crypto Deposit</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-size: 16px;">To learn more about Memo/Tag requirements, refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1e25bf7a-3256-4b5e-8c39-8e50d7e4079e","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJFrcb2jS8oR4vixW4CbuigK1shg%2F%3Fpreview_type%3D16","file_token":"JFrcb2jS8oR4vixW4CbuigK1shg","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161119197fEPkU738bZP9kr.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNVWVRobEVZbDZRT3E3YzdXV2lVSnBiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JFrcb2jS8oR4vixW4CbuigK1shg/?mount_node_token=doxusUYThlEYl6QOq7c7WWiUJpb&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://JFrcb2jS8oR4vixW4CbuigK1shg" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-size: 16px;">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-size: 16px;">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-size: 16px;">Please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-size: 16px;">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-size: 16px;">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-size: 16px;">In the event of a deposit not being credited, you can also submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-ZeIBdeSQEo67ASxULKoudUjgsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WcWsd8FdVoAAw8xilhVugzm7s8c"><span style="font-size: 16px;">5.7 Multiple Transfers Under the Same TxID</span></h3><div class="ace-line ace-line old-record-id-LllPdpoFqo0DIVxDzqLurJxTs0d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U74pdNS2GoiUHkxLKvru9Ukbs8g"><span style="font-size: 16px;">If multiple transfers are included under the same blockchain transaction hash (TxID), involving multiple receiving addresses in a one-to-many transfer, your deposit may not be fully credited.</span></div><div class="ace-line ace-line old-record-id-ZHgpddZA4o6dD9xm4ipu6qc1sac"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XOAxdAyOIoNABixFu3yuzczws5p"><span style="font-size: 16px;">In the event of an uncredited deposit, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> on MEXC. After the application is submitted, MEXC will notify you of the review result via email or in-site notifications within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-XNQjdSySrogx0BxxFLKu9enGs7b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RztRdwblmofxKSxROQVueAwvsrg"><span style="font-size: 16px;">Please note: If there are multiple deposits under the same TxID, you need to add a colon ":" and the number "99999999" after the TxID when submitting the form. The format is: TxID:99999999. This suffix is used to distinguish multiple submission records under the same TxID and will not affect the actual processing of your case.</span></div><div class="ace-line ace-line old-record-id-RdqCdtdlDoTXJ0xgCWLul2aYsAd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ob9Ady2WmoDtwGx59SLu0tjssug"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pl28dIHYmoUkksxW66CuGh4rsGg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What is the Uncredited Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-ZlTVdNJoHotRzjx8vgKuWzlesLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-ZlmVdtoTdoFhuux1wemubchas4f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-IBp3dxEsboiRigxfSAnuIDb7sve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a> </div></li><li class="ace-line ace-line old-record-id-Gj8PdawjZoMatwxh8aNuBMAOsbd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-HmKedRLCRoWo8axqOaMuz2mGsGh"><br></div></div>

<div data-page-id="GGFGdLb4coJw48xls4gu8lHtslg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-QSzMdXYB8onLzGxVBlWuNVR3sQb"><span style="font-size: 16px;">When using MEXC, some users need to export their personal deposit and withdrawal history from their MEXC accounts. This article will provide you with a detailed guide on how to export your deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-RI3IdwrTgoWospxvWhDu3SnWsWc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JcyedVV2Qo3DAVxQoZGuspPEsx5"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-XgQtd5UXAoCDpfxQHnnuXRzDsre"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ODPZdSvHCoEctAxVfazuofBrs3e"><span style="font-size: 16px;">You can export your deposit and withdrawal history on the website's spot account statement page and deposit/withdrawal history page.</span></div><div class="ace-line ace-line old-record-id-Rbi3dxSwIoLMmXxD05buexgVsTh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ke1sd2AuooNSOMxrO5Nuyv1fsVf"><span style="font-size: 16px;">1.1 Exporting from the Spot Statement Page</span></h3><div class="ace-line ace-line old-record-id-Qg8udhZXsof6TgxUxBfuinD0sCd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EXcrdbnWgoJA5SxEWjWudEP2scf"><span style="font-size: 16px;">Open the MEXC official website and log in to your account. In the navigation bar under [Wallets], click on [Spot].</span></div><div class="ace-line ace-line old-record-id-CM01dGXeFoldEhxoWsYuiFSksuf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0ee6652d-665c-4709-8d5b-049b21063812","height":1334,"width":2866,"currHeight":1334,"currWidth":2866,"natrualHeight":1334,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFGOlbzNLJo8zGCxEjAPu5Untsxf%2F%3Fpreview_type%3D16","file_token":"FGOlbzNLJo8zGCxEjAPu5Untsxf","image_type":"image/png","size":840636,"comments":[]}]}" class="image-uploaded gallery old-record-id-AXpOdqifaoRc8CxzktDuJG71sad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173414487xgDzm6Sjmn3gVu.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQVhwT2RxaWZhb1JjOEN4emt0RHVKRzcxc2FkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FGOlbzNLJo8zGCxEjAPu5Untsxf/?mount_node_token=AXpOdqifaoRc8CxzktDuJG71sad&mount_point=docx_image" data-width="2866" data-height="1334" data-lark-image-uri="drivetoken://FGOlbzNLJo8zGCxEjAPu5Untsxf" data-lark-image-width="2866" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RJ6tdf3aropa2NxytLYueezRswh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I7sLdrXU3oo3sXx1gZUuPn9Qsxg"><span style="font-size: 16px;">On the right side of the Spot assets page, click on [Spot Statement].</span></div><div class="ace-line ace-line old-record-id-EyMSdfn35oSpRPxvuBduByjbsra"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1e4013c6-a63b-4829-93d6-6a3838b044c8","height":832,"width":2864,"currHeight":832,"currWidth":2864,"natrualHeight":832,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAUDbb6pHRogUjOxGQHBufKSfs2g%2F%3Fpreview_type%3D16","file_token":"AUDbb6pHRogUjOxGQHBufKSfs2g","image_type":"image/png","size":144328,"comments":[]}]}" class="image-uploaded gallery old-record-id-JcRxd9ASsoC4c9xAc4QuZ7C8sFc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413681BAv13XAhGgLpEl.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSmNSeGQ5QVNzb0M0Yzl4QWM0UXVaN0M4c0ZjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AUDbb6pHRogUjOxGQHBufKSfs2g/?mount_node_token=JcRxd9ASsoC4c9xAc4QuZ7C8sFc&mount_point=docx_image" data-width="2864" data-height="832" data-lark-image-uri="drivetoken://AUDbb6pHRogUjOxGQHBufKSfs2g" data-lark-image-width="2864" data-lark-image-height="832" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QMihdFfNioUT8QxMch9uZpPmswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VNr1dF3NdooFcpxAn7HuFWsZsqg"><span style="font-size: 16px;">On the Spot Statement page, select "Deposit/Withdraw/Send," then click the [Export] button on the right side.</span></div><div class="ace-line ace-line old-record-id-EM8pdWEZMoFy6PxLtFguaXoysGe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"893a16d3-9656-4500-89ed-c3aa9afc3f2b","height":1378,"width":2874,"currHeight":1378,"currWidth":2874,"natrualHeight":1378,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FW83fbQyaBocDlKxKNsFu6bv1sEe%2F%3Fpreview_type%3D16","file_token":"W83fbQyaBocDlKxKNsFu6bv1sEe","image_type":"image/png","size":355513,"comments":[]}]}" class="image-uploaded gallery old-record-id-MONmdc4oyoWDFsxjWztuSYmesrg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413318dA0q8a6tzoi2Uq.png" data-single-block="true" data-snapshot="eyJwYXJlbnRfaWQiOiJHR0ZHZExiNGNvSnc0OHhsczRndThsSHRzbGciLCJjb21tZW50cyI6W10sImxvY2tlZCI6ZmFsc2UsImltYWdlIjp7ImNyb3AiOlswLDAsMCwwXSwicm90YXRpb24iOjAsIndpZHRoIjoyODc0LCJoZWlnaHQiOjEzNzgsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19LCJ0b2tlbiI6Ilc4M2ZiUXlhQm9jRGxLeEtOc0Z1NmJ2MXNFZSIsIm1pbWVUeXBlIjoiaW1hZ2UvcG5nIiwic2l6ZSI6MzU1NTEzfSwiYXJlYV9jb21tZW50cyI6bnVsbCwidHlwZSI6ImltYWdlIiwicmV2aXNpb25zIjpbXSwiaGlkZGVuIjpmYWxzZSwiYXV0aG9yIjoiNzExMzgzOTk1MTQ5NzY1ODM3MyIsImFsaWduIjoiY2VudGVyIn0=" data-suite="eyJmaWxlVG9rZW4iOiJXODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTU9ObWRjNG95b1dERnN4ald6dHVTWW1lc3JnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/W83fbQyaBocDlKxKNsFu6bv1sEe/?mount_node_token=MONmdc4oyoWDFsxjWztuSYmesrg&mount_point=docx_image" data-width="2874" data-height="1378" data-lark-image-uri="drivetoken://W83fbQyaBocDlKxKNsFu6bv1sEe" data-lark-image-width="2874" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-G8i8dphRKoTWn8xQp1Guf3Ios5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NkjNdbyeIoyfmGxaw02uj1nQsah"><span style="font-size: 16px;">In the "Transaction Type" section, select "Deposit/Withdraw/Send." You can choose from four different data ranges: All, Deposit/Withdrawal, Fees, and Funds Sent. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-EURydCfbGowN9dxWp9tuboa7shd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HXt9d9ozcotAzcxPU5Su5bH3sKh"><span style="font-size: 16px;">Set the "Crypto," "Direction," and "Time" for the export records. Choose whether to check "Encrypt the file", and click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-XPy8d8Av6opf1DxaXrlu8Zx8sbh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4d5c2d65-0e12-4f6f-bdf8-d485017de3c8","height":1282,"width":2876,"currHeight":1282,"currWidth":2876,"natrualHeight":1282,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNUdNbJezcoQWh7xbKQbugkKxszg%2F%3Fpreview_type%3D16","file_token":"NUdNbJezcoQWh7xbKQbugkKxszg","image_type":"image/png","size":304659,"comments":[]}]}" class="image-uploaded gallery old-record-id-PXXSdgaNGopuPqx7kXDuZfDzsjf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413931Gr5E6h2mx6PoDX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOVWROYkplemNvUVdoN3hiS1FidWdrS3hzemciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUFhYU2RnYU5Hb3B1UHF4N2tYRHVaZkR6c2pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OVWROYkplemNvUVdoN3hiS1FidWdrS3hzemcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NUdNbJezcoQWh7xbKQbugkKxszg/?mount_node_token=PXXSdgaNGopuPqx7kXDuZfDzsjf&mount_point=docx_image" data-width="2876" data-height="1282" data-lark-image-uri="drivetoken://NUdNbJezcoQWh7xbKQbugkKxszg" data-lark-image-width="2876" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HkjNdSFeloFbD3x9M96u7jhvszb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P7pGdMbDtoa4lAxZHp9uuQJssmd"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export spot account statements. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of spot account history, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-IvwLdKHSlokSSrxEPPVuMFtIsgc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZhBpdo80ToqF9sxpO1tupk7Dssg"><span style="font-size: 16px;">1.2 Exporting from the Transaction History Page</span></h3><div class="ace-line ace-line old-record-id-NDq9dmf0RoXrfTx6NATumD8bs0g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hq2xdWhHqoKjkjxdJs2uIhXwshf"><span style="font-size: 16px;">In addition, you can also go to the [Transaction History] page, select "Deposit" or "Withdrawal," and then click [Export].</span></div><div class="ace-line ace-line old-record-id-GpucdqjutotLncxp4YDuSzatseh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c40c8f0e-f654-470c-9f28-7b0258d89dd0","height":1220,"width":2874,"currHeight":1220,"currWidth":2874,"natrualHeight":1220,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLPPlbbO3yoJEoRxOaaMu1C4Vsed%2F%3Fpreview_type%3D16","file_token":"LPPlbbO3yoJEoRxOaaMu1C4Vsed","image_type":"image/png","size":251402,"comments":[]}]}" class="image-uploaded gallery old-record-id-WFDOdu1lPov049x5ZeYuuEVvsdf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413705ZbRpswv1R5BTaz.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0ZET2R1MWxQb3YwNDl4NVplWXV1RVZ2c2RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LPPlbbO3yoJEoRxOaaMu1C4Vsed/?mount_node_token=WFDOdu1lPov049x5ZeYuuEVvsdf&mount_point=docx_image" data-width="2874" data-height="1220" data-lark-image-uri="drivetoken://LPPlbbO3yoJEoRxOaaMu1C4Vsed" data-lark-image-width="2874" data-lark-image-height="1220" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TRhdd8u7boWAStxh45Au1p2Bsnf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ImfudxIR2ozGL6xmnbIuaTmksAe"><span style="font-size: 16px;">In the "Type" section, there are three different data ranges: Deposit, Withdraw, and Other. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-TzHad1IQFo5Nb5xFgduu5CCcsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VUFed7uSLogn7cxfpsBupMxesHc"><span style="font-size: 16px;">Set the "Time" for the wallet history you want to export and choose whether to check "Encrypt the file" and "Auto-send to email after generation." You can "Set File Password" and the "Email" to receive the file (by default, it is the email linked to your account). Click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-V4RidpzDqoB08QxmeGuuyeEMstg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dab1c8a8-1de8-43ca-b39a-231095fe529c","height":1310,"width":2870,"currHeight":1310,"currWidth":2870,"natrualHeight":1310,"natrualWidth":2870,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSH5kbAEovoouVoxVt8yuBzDWscb%2F%3Fpreview_type%3D16","file_token":"SH5kbAEovoouVoxVt8yuBzDWscb","image_type":"image/png","size":272768,"comments":[]}]}" class="image-uploaded gallery old-record-id-QQDfd1gyCodlXLxlQHfuqJ2msud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734143626VX3OOcx3Vo9nd.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUVFEZmQxZ3lDb2RsWEx4bFFIZnVxSjJtc3VkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SH5kbAEovoouVoxVt8yuBzDWscb/?mount_node_token=QQDfd1gyCodlXLxlQHfuqJ2msud&mount_point=docx_image" data-width="2870" data-height="1310" data-lark-image-uri="drivetoken://SH5kbAEovoouVoxVt8yuBzDWscb" data-lark-image-width="2870" data-lark-image-height="1310" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HsEodYUyeozQuVxVPcIuxtwQsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tm1ddH9PZoff4oxxwj0u7i7vsRf"><span style="font-size: 16px;">Similarly, please note that there is also a monthly limit on the number of times you can export the transaction history. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-WbAmdZPekob9GoxkpNtu97gLsfJ"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T3Dhd6Od9oIA6pxQP1aumo8Csfc"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-JE1FdCrH9oYHe4xnogFuIXTBs9d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gaz6dJhkcoI2a8x8DgOuwsMTsFe"><span style="font-size: 16px;">Open the MEXC App and log in to your account. Tap on the user icon in the top left corner, select [Transactions], and tap on [Deposits/Withdrawals].</span></div><div class="ace-line ace-line old-record-id-FCRUdAwquoIgP2xXAb8uNHUbs7g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0c35c4cf-96a5-4acb-ae67-66604c2303e8","height":2166,"width":3132,"currHeight":2166,"currWidth":3132,"natrualHeight":2166,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBGbyb5IkSo3KjAxNIVMuXiH8sjf%2F%3Fpreview_type%3D16","file_token":"BGbyb5IkSo3KjAxNIVMuXiH8sjf","image_type":"image/png","size":1213466,"comments":[]}]}" class="image-uploaded gallery old-record-id-NsCnduC9AoiV63xMKNwuZ7mVsvg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734150394Iqln3ZSOb3Vov.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTnNDbmR1QzlBb2lWNjN4TUtOd3VaN21Wc3ZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BGbyb5IkSo3KjAxNIVMuXiH8sjf/?mount_node_token=NsCnduC9AoiV63xMKNwuZ7mVsvg&mount_point=docx_image" data-width="3132" data-height="2166" data-lark-image-uri="drivetoken://BGbyb5IkSo3KjAxNIVMuXiH8sjf" data-lark-image-width="3132" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VkRjdQ2zro1R1exIrEXuhW5QsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JSXpdxRHYoWJUmxgi4xuEOPksWc"><span style="font-size: 16px;">On the spot history page, select "Funding History," then tap the export button in the top right corner. On the Export Transaction History page, click on [+ Export New].</span></div><div class="ace-line ace-line old-record-id-LvXKdIzVOoxFbxxbyDpu8r9xsTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L9L5dU1SKovzv9xnlejuDZImseg"><span style="font-size: 16px;">In "Record Type", there are options for Deposit, Withdrawal, and Others. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-JvoWdeQWYoQ1gtx5MzJuvc1Gsc3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KYBSdfZEmozqFnxkm3Uufhriskf"><span style="font-size: 16px;">Set the "Period" for exporting history and choose whether to check "Encrypt the file" and "Email me once generated." Tap [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-OHkHdI2BToaRbHxfaagu3a2bsMf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9671b976-9a82-4f71-883c-ed6f00826618","height":2167,"width":3129,"currHeight":2167,"currWidth":3129,"natrualHeight":2167,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQtGybceqFoHmHWx28Mzu8K2Zsae%2F%3Fpreview_type%3D16","file_token":"QtGybceqFoHmHWx28Mzu8K2Zsae","image_type":"image/png","size":692864,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZfTHdK2rSolsbyxuMUFu4ZE4sWW"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734146554GUDdLKhw6tewe.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWmZUSGRLMnJTb2xzYnl4dU1VRnU0WkU0c1dXIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QtGybceqFoHmHWx28Mzu8K2Zsae/?mount_node_token=ZfTHdK2rSolsbyxuMUFu4ZE4sWW&mount_point=docx_image" data-width="3129" data-height="2167" data-lark-image-uri="drivetoken://QtGybceqFoHmHWx28Mzu8K2Zsae" data-lark-image-width="3129" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-P8Padn5GSoyiBHxO7MyuTHOfsnc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JfdidFkP5ox7TvxOUfiu7WYrsPb"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export your transaction history. Please refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-AUOZdDoqQokMFWx3vFrug4ULsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XvxQd99eTo1slNxLPSSuAJzisbb"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QOAgdjOKEod4f5xeV1luhJTnsye" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">How to Use MEXC's Account Data Export Function</a></div></li><li class="ace-line ace-line old-record-id-BtGKdtDX7o64fUxNDECuxR1fsah" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures Position History Data</a></div></li><li class="ace-line ace-line old-record-id-T1Gxd8pbqo1snQxcKgxuL7NFs9g" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">How to Export MEXC Futures Order History</a></div></li><li class="ace-line ace-line old-record-id-KIhcdvr6moYgGexyJlOu9fwgssf" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures PNL Analysis on MEXC </a></div></li></ul><div class="ace-line ace-line old-record-id-I6dkdyYdfoIKrNxqIDbuHH84sQc"><br></div></div>

<div data-page-id="ZLiKdR1BuoBaqPxcDz2u4lfwsBd" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus4n43Dnc3jp3CksZsvoUrBd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to deposit cryptocurrency into your MEXC account using MEXC Web. For illustration, we use <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> and MetaMask as an example, but the steps are similar for other tokens and wallets.</span></div><div class="ace-line ace-line old-record-id-doxusooJ63gXy1jEou5zO7qwQzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-J9c1dq1VXo1fxQxTSshugzhgsMd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Key Points to Know Before Depositing</strong></span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-BelTdmuIWo8STexr0NfuNgaDsof" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Network Consistency:</strong> The deposit network on MEXC must match the withdrawal network in your wallet or exchange. If the networks are different, your assets may be permanently lost.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-UKwbd63iBow47Uxi3ocuJf3qskc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo Requirement:</strong> Some networks (such as <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>) require both an address and a Memo/Tag. If the Memo/Tag is missing or incorrect, the deposit cannot be credited.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-S0RAdMyMsodJeRxd9WLu2olqscf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Fee Differences:</strong> Networks vary in fees and confirmation time. Choose the one that works best for you.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Address Check:</strong> Always double-check the address, network, and token before sending funds.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Important: </strong><span style="font-size: 16px;">Deposits made via contract transfers may fail to be credited. Please avoid using contract transfers when making deposits.</span></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusVmQI02l3A70T1f0jWPjCmc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260806110224600XgGu0sEvlVrTrM.mp4" style="max-width:100%;height:auto;float:none"></video></p></span></div><h2 class="heading-2 ace-line old-record-id-VfA2d8rT8ooK7txg4kru2Q7ksTc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Log in and Go to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusc6YO6F8qfJwusbsqgEGhQf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lj0ZdgfY2oXYXfx1KFHux1A4syb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Open the official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> and sign in to your account. On the homepage, go to <strong>Wallets</strong> and click <strong>Deposit</strong>, then select <strong>On-Chain Deposit</strong> to open the <a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">deposit</a> page.</span></div><div class="ace-line ace-line old-record-id-doxusthtjUCsufwjJVw0AHp56Mg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dd6cca66-b864-43ba-a14e-79058df90823","height":1444,"width":2930,"currHeight":1444,"currWidth":2930,"natrualHeight":1444,"natrualWidth":2930,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FEwlWbI75RoQVOSx7JPeudnfWsDf%2F%3Fpreview_type%3D16","file_token":"EwlWbI75RoQVOSx7JPeudnfWsDf","image_type":"image/png","size":514011,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussaRaXJIQOkq60UTVhI9bvz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943163RBIOtORr9MbaNK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzYVJhWEpJUU9rcTYwVVRWaEk5YnZ6Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Fd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/EwlWbI75RoQVOSx7JPeudnfWsDf/?mount_node_token=doxussaRaXJIQOkq60UTVhI9bvz&mount_point=docx_image" data-width="2930" data-height="1444" data-lark-image-uri="drivetoken://EwlWbI75RoQVOSx7JPeudnfWsDf" data-lark-image-width="2930" data-lark-image-height="1444" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusdZY6sKBO7h43n4sfJ5Hg4b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusyDEs3WgGwH6EFBv27jz4Md"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit Crypto</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">https://www.mexc.com/assets/deposit/USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxus5dF9vwhRUf7tSPDyaG9a6f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Z49edGOe6ojsX8xvypwu3418sCc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Choose Token to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusM7ya0kZjYWBqgrkIagnH0c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MktqddsTooHi0IxluQPu85qDsvc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the deposit page, enter the name of the cryptocurrency you want to deposit. In this guide, we use USDC as an example.</span></div><div class="ace-line ace-line old-record-id-doxus8UPnWtFo0QUDVH7TpPtcEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Nn7fdehBuoDx4Qxt84oupLt9slb"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Select Deposit Network</strong></span></h2><div class="ace-line ace-line old-record-id-doxus7fIdzhRbRFFBfG1JZxULSd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RgCFdTarooH2X6xDZqLu2zRBslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong>Deposite</strong> page, choose the blockchain network that matches the withdrawal network used on your sending platform. The deposit network must be exactly the same as the withdrawal network. Selecting the wrong network may result in a permanent loss of funds.</span></div><div class="ace-line ace-line old-record-id-doxusIcgY9aNWXL1Rgki6qAr21b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KLL6dzn4aoQHiix2EFHufXDwsxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Different networks have different fees and confirmation times. Choose the option that best fits your needs. In this example, we select the Base network and click <strong>BASE</strong> to continue.</span></div><div class="ace-line ace-line old-record-id-doxusPSpNmxcimY0q2RO2cWsmth"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JUOgdhjZfod2aix9icTu9SoksPf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Obtain Your Deposit Address</strong></span></h2><div class="ace-line ace-line old-record-id-doxusundNVIUyAFvEPdzwLBOgVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PYwZdOULdo3jSRxzD2auoN3Zsid"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The system will display your unique deposit address. Click <strong>Copy</strong> to save the address so you can paste it later on the withdrawal platform.</span></div><div class="ace-line ace-line old-record-id-doxusvlykMWQZ9tEW8I237nD84g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"31e4ade7-47dc-4014-be37-2269da69ee4d","height":1396,"width":2938,"currHeight":1396,"currWidth":2938,"natrualHeight":1396,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKAFKbAvADoDIa8xLqfVuWVafsCc%2F%3Fpreview_type%3D16","file_token":"KAFKbAvADoDIa8xLqfVuWVafsCc","image_type":"image/png","size":555250,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusrKVAX74pX0Wu0HouZfRwRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943270M5n5cykVHg7IzV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNyS1ZBWDc0cFgwV3UwSG91WmZSd1JjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KAFKbAvADoDIa8xLqfVuWVafsCc/?mount_node_token=doxusrKVAX74pX0Wu0HouZfRwRc&mount_point=docx_image" data-width="2938" data-height="1396" data-lark-image-uri="drivetoken://KAFKbAvADoDIa8xLqfVuWVafsCc" data-lark-image-width="2938" data-lark-image-height="1396" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGIMrDPz8iVQRrsVaVETLyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B39Kd8E9BoHVOfxt0FeuxraIshg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Note</strong>: For some blockchains (such as XRP), you must enter both the address and the Memo (tag) when making a deposit. If the Memo is missing or incorrect, the funds cannot be credited. Always review the instructions shown on the deposit page before sending your transaction.</span></div><div class="ace-line ace-line old-record-id-doxus34YQ1nivNZfZCgIvURkNJe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8e509031-6e53-42b2-89fc-5a5255baa805","height":1442,"width":2932,"currHeight":1442,"currWidth":2932,"natrualHeight":1442,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDTSMbpTkyocprSxCUnWuTuHFsmg%2F%3Fpreview_type%3D16","file_token":"DTSMbpTkyocprSxCUnWuTuHFsmg","image_type":"image/png","size":551964,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNawkuCGRvKKHFtf1F9UyFg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128144138720HeiZa1W1CUJPEw.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusVHay2igbQAAe2vu565aSsc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusAYcK3nVqtVSh0x6mCXuoOb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit XRP</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">https://www.mexc.com/assets/deposit/XRP</a>*</span></div><div class="ace-line ace-line old-record-id-doxus14K2R5f9vNCYxLeVUIxuof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KM3LdYhXAoGvLux4aYTui7C4sRN"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 5: Initiate Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxuswt0lkhM4ojXB4E46a0bKug"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZVvvdOhF4offHWxwkg8us86Os6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Using MetaMask as an example, here's how to transfer USDC to MEXC:</span></div><div class="ace-line ace-line old-record-id-CZ0Edjs7zoIWtkxx8SlupLp8sce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-OLh1d0GnmoFdLbxKmMouAyfMsih"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open your MetaMask wallet and click <strong>Send</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-DSitduruXobGJMxojUZuLFIDsng"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) In the search field, enter <strong>USDC</strong>, and make sure the current network is set to <strong>Base</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Yv59dTfb8onLcBxpOlIuvDoTsYb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Enter the amount you want to transfer, then click <strong>Continue</strong> to proceed.</span></div><div class="ace-line ace-line old-record-id-doxusUwVn8tvrTNi83MWN7uEwIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b15a90b2-dc19-447d-b4c9-3329d64a7967","height":2159,"width":3127,"currHeight":2159,"currWidth":3127,"natrualHeight":2159,"natrualWidth":3127,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLVnjbv5NtoGPmnxpKiuuwqpHsCe%2F%3Fpreview_type%3D16","file_token":"LVnjbv5NtoGPmnxpKiuuwqpHsCe","image_type":"image/png","size":725389,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus6wpYC6PLoKKsEutlyJ4mFf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943974quObObMiAQhM76.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM2d3BZQzZQTG9LS3NFdXRseUo0bUZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LVnjbv5NtoGPmnxpKiuuwqpHsCe/?mount_node_token=doxus6wpYC6PLoKKsEutlyJ4mFf&mount_point=docx_image" data-width="3127" data-height="2159" data-lark-image-uri="drivetoken://LVnjbv5NtoGPmnxpKiuuwqpHsCe" data-lark-image-width="3127" data-lark-image-height="2159" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusxAECFbZqKa1PwLE5P55Fme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JWWedeU6JojGcixUnhauXM8ysFf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 6: Enter Deposit Address and Confirm Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKTm0FhxKfwbqN65xAnaYgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DmJYdVwztox8IexZAXjudK8dslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) In the <strong>Recipient</strong> (<strong>Enter address to send to</strong>) field in MetaMask, paste the MEXC deposit address you copied earlier. </span></div><div class="ace-line ace-line old-record-id-MZqBdQKR5oCUHZxBsEWu0CNZs6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Carefully check that the deposit address is correct, the network matches, and the current network fee is acceptable. When everything looks correct, click <strong>Confirm</strong> to submit the transaction.</span></div><div class="ace-line ace-line old-record-id-doxusD8eBWUVGANHyemqSBem7jc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XCOsdFf4LoKUCLxrWGVu6S7tsKe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After the transfer is sent, your funds will be credited to your MEXC account once the transaction is confirmed on the blockchain. The time required depends on network conditions and may range from a few minutes to longer during periods of congestion.</span></div><div class="ace-line ace-line old-record-id-L6aud6LoQoRKpMxbdYiutYvlsuH"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8de39c35-58ad-4dd5-bc50-0b9f1c2c51b5","height":2160,"width":3124,"currHeight":2160,"currWidth":3124,"natrualHeight":2160,"natrualWidth":3124,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCXYnbIpqWo9YLcxHDOAu55t3sBW%2F%3Fpreview_type%3D16","file_token":"CXYnbIpqWo9YLcxHDOAu55t3sBW","image_type":"image/png","size":658210,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusiwOeVb0sdNjJt9Wsat3uQg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160944011hQtmHm2PZV36ZW.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNpd09lVmIwc2ROakp0OVdzYXQzdVFnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CXYnbIpqWo9YLcxHDOAu55t3sBW/?mount_node_token=doxusiwOeVb0sdNjJt9Wsat3uQg&mount_point=docx_image" data-width="3124" data-height="2160" data-lark-image-uri="drivetoken://CXYnbIpqWo9YLcxHDOAu55t3sBW" data-lark-image-width="3124" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusJDDlq0NBPM6Pbsg6maD0Af"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-McwhdI5rNouhvuxR45OuKMfNsuJ"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XtzqdTweMosDeYx5sAiuolvdshb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Deposit Crypto to MEXC (App) </a></div></li><li class="ace-line ace-line old-record-id-G7i9dZeUToEaPrxxlEZuMupjsgb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-FNFQdgg6GoLNyxxNaVUuDFWqsSh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-UbGod7i2PoGILDxsukVuX8Fksgh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-KF9IdkHe1otIEWxvuPxuNdE1szf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusZoLFFIgzpAbXUykCLWorJb"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XxwfdhRaHoIAWvxWAtyuzMR9sHb" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-doxuswqhx6igsMa2IQfWavbKDfe"><strong>1. Introduction to the Crypto Deposit Recovery Feature</strong></h2><div class="ace-line ace-line old-record-id-doxusZC21x7GmrBSlUv7bBXSZXQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T2MAdAhFgoRNH8xZNwquDUo0sSg"><span style="font-size: 16px;">If your digital asset deposit to MEXC has not been credited, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> form. MEXC's Customer Service team will make every effort to recover- the funds for you.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GFSDdx4uzopH2txKhNcuOEdxseb" data-list="bullet"><div><span style="font-size: 16px;">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I0v2dhc4NoUGruxjfh9uCfIZsUg" data-list="bullet"><div><span style="font-size: 16px;">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Sor3d34UmoTJqDxoKezuAvtrsef" data-list="bullet"><div><span style="font-size: 16px;">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxuskqyOaj8uyyMyfosyiy56lh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XqbmdLyEPogpfExcX3TujbOosig"><strong>2. When to Apply for Fund Recovery</strong></h2><div class="ace-line ace-line old-record-id-QPyrdbEgPoOyA6xZgaKutUj6sgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OqfJdH6iRoendIx5znPusGZ2std"><span style="font-size: 16px;">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></div><div class="ace-line ace-line old-record-id-Jxmndf1pqoOc4MxGR9su4MyRs4c"><span style="font-size: 16px;">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></div><div class="ace-line ace-line old-record-id-YIcJdZCl1oae2LxK1ytuSk29sjc"><span style="font-size: 16px;">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></div><div class="ace-line ace-line old-record-id-Q481d5zKHoJI7Exey3XuvqBJsyd"><span style="font-size: 16px;">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></div><div class="ace-line ace-line old-record-id-A6i7d8LV0o6ahyxy2vSufsa6sMf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VoG7dh0KEoJutuxIExxuiIBXsCb"><strong>3. Uncredited Crypto Deposit FAQ</strong></h2><div class="ace-line ace-line old-record-id-doxusMFBv0EuIqzlWxqABODeLBh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNwzdhm3WoLJ9Vx7wC8ua5kFsYl"><span style="font-size: 16px;">3.1 How long does an Uncredited Crypto Deposit request take?</span></h3><div class="ace-line ace-line old-record-id-doxus7WG745DsFfuyCXIB31v8ze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfQQ6FdjDF9JTikcCVSV9Mc"><span style="font-size: 16px;">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 21 days, depending on the difficulty of the return.</span></div><div class="ace-line ace-line old-record-id-ARVkdkMvMoHw8Zxxy45ukdYgsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KvLYdodScoB8MYxR3ZAuTTzoswe"><span style="font-size: 16px;">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></h3><div class="ace-line ace-line old-record-id-doxusqVWq9ikUb0UKPQdgSy5sve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKiL5vCK0iWIyKs1b3FT6pd"><span style="font-size: 16px;">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></div><div class="ace-line ace-line old-record-id-doxuszes3wxLSLMvzuEC1rwXqje"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjkE3lDY7ci5pacpyzp4d5r"><span style="font-size: 16px;">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></div><div class="ace-line ace-line old-record-id-doxusuwygRKt7FWs8lfTypb72Pn"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JBUvdcNMBoBBEtxSWqhu2s8msaf"><span style="font-size: 16px;">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></h3><div class="ace-line ace-line old-record-id-doxushANF5Afgkz1A2YS4KLiZnd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGv3dsPWnomFvzxXGnJulhJ9sfh"><span style="font-size: 16px;">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></div><div class="ace-line ace-line old-record-id-doxusgxEZtm81AwHeUsGr3MxcKh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TKGTdlj93oI1fUxDl4au1UXPsTh"><span style="font-size: 16px;">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></h3><div class="ace-line ace-line old-record-id-doxusgGpWoWN8yEkSzLmyioHiFb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Ipekd8DGHoQ00ExTS9JupXLKswb"><span style="font-size: 16px;">Progress Tracking: You can check the status on the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery/record">Application History</a> page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZNU6d9zK9ohknCx2ejguAIm7s4b"><span style="font-size: 16px;">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KMr4dyOQcok9cPxMmnKufarCsFd"><span style="font-size: 16px;">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></div><div class="ace-line ace-line old-record-id-doxusqh3eDwEALPcNFtmerzEjkg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswkBUlz29fLbBTzzVzDE36d"><span style="font-size: 16px;"><strong>Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></div><div class="ace-line ace-line old-record-id-doxusmXK9BLJv72NlxkmyiW8iUU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KdUAdhHI8osMFSxcaqGu9XrTsec"><span style="font-size: 16px;">3.5 Is the service fee fixed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ0OEuHZhZrR42Po3r7h7FX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0wpqh568OJNnHSIOPByiFg"><span style="font-size: 16px;">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></div><div class="ace-line ace-line old-record-id-doxusA816EDOkXY79M7MKNsT5Tc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-E7EWdKAJDoCAlcxNPSwu8f0Qsfh"><span style="font-size: 16px;">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></h3><div class="ace-line ace-line old-record-id-YswBd1LIxoW2Y7xYrksuNi49s8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AYbCdw2H8ojs7vxPqHzup0d0sNg"><span style="font-size: 16px;">After you click "Submit", the corresponding fee amount will be temporarily frozen in your Spot account and deducted once the assets are successfully recovered. If we are unable to recover your assets, the fee will be automatically unfrozen.</span></div><div class="ace-line ace-line old-record-id-UFuvdVVjpo1lRlxIBjhu8wWfsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UJsmdjCvloYxgsxWIqGuPc5YsWe"><strong style="font-size: 16px;">Note:</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-Jb6sdMF6fo3913xKxC3uzvHms1g"><span style="font-size: 16px;">1）We cannot guarantee that funds will be recovered in all cases.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-US3IdcxAmo2jpVx6lm2uId6ws7e"><span style="font-size: 16px;">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></div><div class="ace-line ace-line old-record-id-doxuscJFBRFklqZONa2a15xyxWe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C8efdyfOFor70rxXqxmupXE3sIh"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VME5duEY7o9xlhxnivXu5trSshg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-UQjnduOhOoScrDxrnqAubnE0sjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-NKwFdsSykodxnSxG6fVuTqmYsre" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-ByJUdAgSuof7sVxHe8nutdpFs5f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-LTZ0dhlZJoiiquxtucjuHfqgszb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusTm33rujx4RZCuFsiMwQtGe"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="GfuPd8tWgorD7PxdV1ou0zmqsOh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusdHuej4pDMAyvioWIv5eIsb"><strong>1. When Should You Apply for Account Closure?</strong></h2><div class="ace-line ace-line old-record-id-H4dGdstTqoC6EuxcvpUuG1CRsXe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZCwDd7WqjoRPPJxiZQwuxupysYc"><span style="font-size: 16px;">At MEXC, KYC is an important step to ensure account security and compliant platform operations. Some users may be unable to complete KYC due to personal reasons. As a result, certain account functions, such as deposits or withdrawals, may be restricted. To assist users who are unable to complete KYC, MEXC provides the "<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">Unable to Complete KYC - Account Closure</a>" service to help them properly handle their remaining assets.</span></div><div class="ace-line ace-line old-record-id-GuUZdG1qCobXYFxK5pQuRYlAssb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusZs5wzkOV4GoUwrcEvLgeGg"><span style="font-size: 16px;">If you cannot complete identity verification and no longer wish to use your account, you can submit an account closure application through the official channel. Once approved, MEXC will assist with processing your remaining assets.</span></div><div class="ace-line ace-line old-record-id-LsrQd4TB1o0BLbxjaswuvO0hsEd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusLm1o3wWad2LNy5w5U61DZe"><span style="font-size: 16px;">*BTN-<strong>Submit Application</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">https://www.mexc.com/assets/clearance-application</a>*</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusapWV2DU5W14GztNKwrVBjd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusjOroD0LN1ZCSx3KMb8txPb"><strong>2. How to Submit an Account Closure Application</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusfU7Y3ZLnUzGbEA3W0IOZeD"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus37CbTZTMoRxsSqxOEf9Nr2"><span style="font-size: 16px;"><strong>Navigation:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> → <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> → Self-Service → Unable to Complete KYC - Account Closure → Submit Application</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus7JHiMgSqTi0F0KZ4JAw8oW"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8PhnTqQcFqp7Z7X4265YWf"><span style="font-size: 16px;">Open the account closure page, review the eligibility conditions and important notices, then follow the on-screen instructions to submit your application. Make sure all account information is accurate before confirming the request.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusxbopQlclPrzx5teEsFteoh"><span style="font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5cb0749e-6026-42f3-9c8e-a5c4f8204ad3","height":1460,"width":2938,"currHeight":1460,"currWidth":2938,"natrualHeight":1460,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOZGEbtvqto6R0Dxu25auqLiksvh%2F%3Fpreview_type%3D16","file_token":"OZGEbtvqto6R0Dxu25auqLiksvh","image_type":"image/jpeg","size":1,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlgXlsEnDcbJI32Hn9qsLY0Yd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260730165746823a4zRhYaHtM5JPf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGdYbHNFbkRjYkpJMzJIbjlxc0xZMFlkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OZGEbtvqto6R0Dxu25auqLiksvh/?mount_node_token=doxlgXlsEnDcbJI32Hn9qsLY0Yd&mount_point=docx_image" data-width="2938" data-height="1460" data-lark-image-uri="drivetoken://OZGEbtvqto6R0Dxu25auqLiksvh" data-lark-image-width="2938" data-lark-image-height="1460" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusFDbX5NHBDumXl67Z4RYugh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuseRJYyPRoFG8i7A3lnHEtEg"><strong>3. What to Check Before Applying</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusl7gQCSoZGF6ojBV96tGZ3b"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusa2SrKvWT6gKcd69fNX96cJ"><span style="font-size: 16px;">Before submitting an account closure application, carefully confirm the following three requirements.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxush0l0JlpIOpTO8Hl6z30jgh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusay8KbpWC7YLhfV8VatDmDe"><span style="font-size: 16px;"><strong>1. Handle assets that cannot be withdrawn</strong><strong>.</strong> If your account contains an asset that cannot be withdrawn, trade, or convert it into an asset that can be withdrawn before applying. Otherwise, the relevant balance may not be transferred out successfully.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusIGWw31HagJD0oVD14Zf38k"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusewtSR9I5cO72xai5KKOzTh"><span style="font-size: 16px;"><strong>2. Confirm that the account has no risk control restrictions.</strong> Accounts subject to risk control restrictions cannot submit an account closure application. Contact MEXC Customer Service first to lift the restriction.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuss8HGGJQjZR0pFnlgJx50Fb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOqGz05xapBUEGhIu6XRe6c"><span style="font-size: 16px;"><strong>3. Confirm that no </strong><strong>KYC</strong><strong> application has been submitted.</strong> You are not eligible for account closure if the account has already completed KYC or if a KYC application has already been submitted.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusvtb0LyUdvUErdwXgqh9rCe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusW4sTwp9wYiQzNqi6o3ER3e"><strong>4. What Happens After Approval?</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxuswtHVOlsjmVeCUk6eCU4psc"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusdwTGwpThXr9JrmXMuHEzWg"><span style="font-size: 16px;">Once the account closure application is approved, the following arrangements will apply.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusM1yFRdJZclsHPfwGtuwAvf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusMxOrf8dPzOeEaxM0nQ7NAf"><span style="font-size: 16px;"><strong>Restricted funds become available.</strong> If the account contains restricted funds, they are expected to become available within approximately 10 minutes. After approval, only withdrawals and position closing will remain available. All other account functions will be disabled.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus6DhabVBQyQiuv1AHJ0mLth"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusiKZ2Ja0FeGtG0BbmhsZPqd"><span style="font-size: 16px;"><strong>A seven-day asset handling period begins.</strong> Seven days after the application is approved, the account will no longer have access to MEXC services and will be permanently frozen. Withdraw all remaining assets before this period ends to avoid potential losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOxzSEcLB8hUMFlh3TBDdXb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxushu4kXpB5kj2fN79IOH9BHc"><span style="font-size: 16px;"><strong>The </strong><strong>account closure</strong><strong> cannot be reversed.</strong> Once the account enters account closure status, it cannot be restored, and the application cannot be canceled. Do not deposit any additional assets into the account, as they may become inaccessible or result in losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusqic8QDXkKXZGnEIMdkm7Wb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRqTsCwAYYDrapvpPV18Mw"><strong>5. Important Reminder</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxus1l93PzAsXc8ujQSZ38wdic"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuslHSGrvNejHkBuaKNCA6Hdc"><span style="font-size: 16px;">Account closure is an irreversible action. Carefully consider whether it is necessary before submitting an application. If you proceed, follow the instructions above and withdraw all assets within the seven-day handling period.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuso6Yrh1orjk3ekLTfsFBtu4"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusRMwUru3TaQRMFUNykGTpzg"><span style="font-size: 16px;">If you encounter any issues during the process, contact MEXC Customer Service through the MEXC website.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxussNpghIR8V69pnXoPoTk6wd"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxus1fMqmb1IxsRUpZwCUCUaJe"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pf5idJ0fcoJ2G6xDOkTu2KCJsFf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B0hidlvS6oXiezxXG2quXj5Msdf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-GKucdZ2gkoPwfexJHLiuAqBKs0f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-LjmidzD23oaulsx4gxDuYouJsue" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-kyc-faq-342632287349720064" data-lark-is-custom="true" style="font-size: 16px;">MEXC KYC FAQ</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusSaTXv2RXb2kizlh0IQoLmc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/why-did-my-kyc-verification-fail-17827791519720" data-lark-is-custom="true" style="font-size: 16px;">Why Did My KYC Verification Fail?</a></div></li></ul></div>

<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br></div></div>

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<div data-page-id="XXNcdMmyfornbox7Ktdu4bBHs2g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-KSTCdAiMMojSp0xfoLTucdk4s8c"><strong>1. What Happens If I Deposit an Unsupported Token?</strong></h2><div class="ace-line ace-line old-record-id-U9PWdgfXpoqsamxAyz0u96JVszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WRx1dB4XpoIlpLxxaPYu1KbysoS"><span style="font-size: 16px;">MEXC automatically credits deposits only for supported tokens and blockchain networks. If you accidentally deposit an unsupported token, or deposit via an unsupported blockchain network, MEXC will assist you in manually recovering the assets and charge a handling fee.</span></div><div class="ace-line ace-line old-record-id-CPhUdb5Yfo1tz5xx93yutUrfsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VgLndmZPqo0VgIxBlkXuYLFHsDe"><span style="font-size: 16px;">Note: Some specific tokens/networks may not support recovery.</span></div><div class="ace-line ace-line old-record-id-EcIadmwMLoc7XrxbRq7uEhPYspg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SvkhdsrL0oe2bhxf2BDupVrbs1g"><strong>2. Examples of Unsupported Deposits</strong></h2><div class="ace-line ace-line old-record-id-Au9mdOXvMoflafxdDyguNkZPs2b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MG5sdI5eDo730mxDPKHuySpSsrh"><span style="font-size: 16px;">2.1 Depositing unsupported or delisted cryptocurrencies</span></h3><div class="ace-line ace-line old-record-id-EMOedmb7ho8TDux3MoQuGkeosMf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3RqdqkjIohbFpxymIkucZAzsad"><span style="font-size: 16px;">To better align with project updates, MEXC will periodically upgrade, migrate, or replace certain tokens and stop supporting deposits of old contract tokens (such as ZINU, GART, etc.). <strong>If you deposit delisted or legacy contract tokens, the deposit will not be credited and may not be recoverable.</strong></span></div><div class="ace-line ace-line old-record-id-NzZsdPIaGoLsLkxZzr6uwCE9snd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WaL7dH1ceoiEBQxIhS9uxu83s0b"><span style="font-size: 16px;">To avoid asset loss, please pay attention to the following before depositing:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XPupdEMsIoo2URxqmMKuqYtMs7c" data-list="bullet"><div><span style="font-size: 16px;"><strong>Check contract address</strong>: Ensure the token contract address of the sender and receiver is exactly the same. Do not rely solely on token name or symbol.</span></div></li><li class="ace-line ace-line old-record-id-TZDHdz1gYotrxwxKUbSucakEsBe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Confirm token status</strong>: Check whether MEXC currently supports deposits for the token and which contract version is supported.</span></div></li><li class="ace-line ace-line old-record-id-IeGpdsylPopFuVxoyTDuvniRsab" data-list="bullet"><div><span style="font-size: 16px;"><strong>If in doubt, consult promptly</strong>: If you are unsure about the token contract address or token status, please contact Customer Service for confirmation before depositing.</span></div></li></ul><div class="ace-line ace-line old-record-id-Ihnod3fnsojB7kx39tbulX6ls2B"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tuo0dxf80oADaKxCd8yubmFzsDd"><span style="font-size: 16px;"><strong>Reminder</strong>: Cryptocurrency transfers are irreversible. Incorrect deposits of delisted or unsupported tokens are usually not recoverable. Please operate with caution.</span></div><div class="ace-line ace-line old-record-id-XIA1dzqvOoPWBpxhr3Aux7qusDg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"97637507-9342-432b-9b70-82bf7ac6de6f","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF9DNbesC7oIJoKxFubjuGqIwsTg%2F%3Fpreview_type%3D16","file_token":"F9DNbesC7oIJoKxFubjuGqIwsTg","image_type":"image/png","size":332690,"comments":[]}]}" class="image-uploaded gallery old-record-id-GgY6dl2QSoSQK3xbeKquZCXwscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152658821bpqfrzgIgugOVN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2dZNmRsMlFTb1NRSzN4YmVLcXVaQ1h3c2NnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F9DNbesC7oIJoKxFubjuGqIwsTg/?mount_node_token=GgY6dl2QSoSQK3xbeKquZCXwscg&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://F9DNbesC7oIJoKxFubjuGqIwsTg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RuMTd0kXnoaqmzxvmVKuXEt8sVc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PR9CdA9C3oFJ4NxoyQWuOi5rssb"><span style="font-size: 16px;">2.2 Depositing via unsupported blockchain networks</span></h3><div class="ace-line ace-line old-record-id-Q9QQdcZrRoY103xKFEMuQgFYsge"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HmQ3devjvok3VtxLMiMu5v6DsDd"><span style="font-size: 16px;">Some stablecoins (such as USDC, USDT, etc.) are issued on multiple blockchain networks. <strong>Although MEXC supports the token, deposits may not be supported on every blockchain network</strong>. If you choose a network that is not supported by MEXC, the assets will not be credited and may be difficult to recover.</span></div><div class="ace-line ace-line old-record-id-WJKYdmd09oKPupx2h4CucRe5sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CBmidquo0oGml6x4Pe8ufKBJs0d"><span style="font-size: 16px;">Example: A user deposits USDC via the Fantom (FTM) network. Since MEXC does not support USDC deposits on the Fantom network, the deposit cannot be credited to the user's account. In such cases, please ensure the sending network matches the receiving network before depositing.</span></div><div class="ace-line ace-line old-record-id-MlQMd6VBWojbBzxBL84uZKPjsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a122a2f4-92ff-454d-a1f0-49cb1019907c","height":611,"width":1280,"currHeight":611,"currWidth":1280,"natrualHeight":611,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMekqbeFIjoLPrMxxKNTuhX9KsqA%2F%3Fpreview_type%3D16","file_token":"MekqbeFIjoLPrMxxKNTuhX9KsqA","image_type":"image/png","size":229008,"comments":[]}]}" class="image-uploaded gallery old-record-id-Qc1QdEZZLoOFdLxAvFHuYMgjsHh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152658737ph6Z9fDuqZep20.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUWMxUWRFWlpMb09GZEx4QXZGSHVZTWdqc0hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MekqbeFIjoLPrMxxKNTuhX9KsqA/?mount_node_token=Qc1QdEZZLoOFdLxAvFHuYMgjsHh&mount_point=docx_image" data-width="1280" data-height="611" data-lark-image-uri="drivetoken://MekqbeFIjoLPrMxxKNTuhX9KsqA" data-lark-image-width="1280" data-lark-image-height="611" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EN77dWSEaoW6y9xBAmPurxDbsbN"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JiABdUnpioThwoxpjrzunKUlsvh"><strong>3. What Should I Do?</strong></h2><div class="ace-line ace-line old-record-id-H7t1duUvUoLcmuxy3Y9uhL2ssqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNwbdRcYzonFirxruDwufePPsYg"><span style="font-size: 16px;">Please submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> form. The review is expected to be completed within 1–2 business days. Once completed, we will notify you of the result via email or in-app message.</span></div><div class="ace-line ace-line old-record-id-H6GGdJ2iPovO7Ox1ivFup72rseh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FVkVd3R75o15dJx79GAu58kHsth"><strong>4. Additional Information on Required Materials</strong></h2><div class="ace-line ace-line old-record-id-EfxFdXfhloM1gCx2zaxu6CHBsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YBBjd9DXwoyWnxxedcwusMB2sPf"><span style="font-size: 16px;">Please follow the guidance on the submission page to provide the required information. Depending on the review, we may request additional materials. Please refer to the actual review requirements.</span></div><div class="ace-line ace-line old-record-id-JlsSdj4aRojclNxzhZtuVJnhs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOF1dXDx6ovsnixvd6FumXZosG2"><span style="font-size: 16px;">For detailed steps, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Crypto Deposit Form</a>.</span></div><div class="ace-line ace-line old-record-id-JTu6dpRicof2dAxof0Nu3bqJsxc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V5ifdNAd7oj9qnxb9vKuaI3msnh"><strong>5. Terms and Conditions</strong></h2><div class="ace-line ace-line old-record-id-CtUzdr5ndov6c6x9QFyuWMkms5b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IWN8dYM3ZoNO5mxQx73u3TuEsge"><span style="font-size: 16px;">1. MEXC will do its best to help you recover assets, but due to the complexity of blockchain networks, we cannot guarantee 100% recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-YK9Xd6T83o8UMqx1iebuwsr3sTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JQRId0KVkoTSwnxf1nruiwZ1sJb"><span style="font-size: 16px;">2. Recovery requires additional technical and manpower support, and a handling fee will be charged. Please refer to the fee shown on the page.</span></div><div class="ace-line ace-line old-record-id-X3hldUmknoXC7ZxJKjauz7YesZc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MP4fdN1fboYebGxQevXu6JiusJe"><span style="font-size: 16px;">3. After approval, an estimated completion time will be displayed. If recovery is more difficult, the actual completion time may be extended. Please refer to the review notification.</span></div><div class="ace-line ace-line old-record-id-HOH8dFQMqoeZeuxDPJauObW4s4d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JbNedxK3doaFygx9Kg8uiKLxs5f"><span style="font-size: 16px;">Recommended Reading:</span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OfB7dHCt9oIOhVx8n6yut1vPsZd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VGPmdYbbpotBI1x9OuEulmKPs1f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-Cl6Fd5uV4ob8Q6xBuaCuQaSssFe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-RDeKdW9SKo660Dxq3DOumnGusdx" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-Zt3TdxrD6o82YHx4JskumU0msze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag</a></div></li></ul></div>

<div data-page-id="P3y9dcQDPo6PMxxpTd1u5daosHb" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-DBtEdF9RXoeTQTxmskNuLufzsVd"><span style="font-size: 16px;"><strong>Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements">announcements</a>.</span></div><div class="ace-line ace-line old-record-id-TbgBddiQ0ouOH8xwPUEu6IoqsFe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T9Fud91fsotvkUxEzbFuJvq4swf"><strong>Deposit Issues</strong></h2><div class="ace-line ace-line old-record-id-PQutduBhtocOAtxIJMPuOkP8sVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JYXYdF0PSoAuZnxKy3auzZFYsmc"><span style="font-size: 16px;">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NkRqdRAq3o6RPZxoybPuBRnRs4e" data-list="bullet"><div><span style="font-size: 16px;">Submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AUFhdz8Ezoj2Kqxw0kRuufvCs8E" data-list="bullet"><div><span style="font-size: 16px;">Refer to the <a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">Troubleshooting Guide: Deposit Not Credited</a> for additional solutions to common deposit-related issues.</span></div></li></ul><div class="ace-line ace-line old-record-id-Hw0qdyEZwoFcuOxTc43uTV8QsEh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B9WhdSaikoukKaxBwEuuNLHms0d"><strong>Need Assistance</strong></h2><div class="ace-line ace-line old-record-id-VA7CdYufBoLkjjx4T68uRnFgsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JFg5dxvSzolaJXxWzzxuyv8YsWl"><span style="font-size: 16px;">For any inquiries, please contact MEXC through the following channels:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XskEd1uoJoKM8JxJNMzudaCVsLc"><span style="font-size: 16px;">1. Click the <strong>Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KSzsdzpJxohsYVxMMXLuQkLwsJb"><span style="font-size: 16px;">2. Submit a request in the Ticket Center</span></div><div class="ace-line ace-line old-record-id-JCCrdFkbao0r4kxuO1punpNLslh"><span style="font-size: 16px;">Web: Under the <strong>Resource</strong><strong>s</strong> category at the bottom of the homepage → <strong>Submit a Ticket</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">Ticket Center</a></strong></span></div><div class="ace-line ace-line old-record-id-CWFHdisRmoBxvFxyOICucRy8swR"><span style="font-size: 16px;">App: Homepage → <strong>More</strong> → <strong>Submit Request </strong>under the <strong>Services</strong> category → <strong>Ticket Center</strong></span></div><div class="ace-line ace-line old-record-id-CG6oddVZkoPkg5xYbeAuOULAssf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AwDOdBriLocGHgx5CgjuZdyjshg"><span style="font-size: 16px;">*BTN-<strong>Ticket Center</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-CaVcd8FVgovAH2xGibjunXibsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfoAdD00HoAmEJxyLySuhFMpswc"><span style="font-size: 16px;">MEXC is committed to providing users with dedicated service and support.</span></div><div class="ace-line ace-line old-record-id-GNYjdisCKogX76xSQhvukp9WsFe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N6mBdx016oa0zYx4Z0KuFoWCsjf"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AhK5dhOH2oQRqsxBoD4uApuhs1e" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-OX4wdJP0qo9wRpxV2aMuzgLoscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-VrbEdXMRloYKLJxiJbwurj8ysuf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-DKrpdYNZ1oyr9SxXAkvu12yCsFY" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">Proof of Funds Requirements</a></div></li><li class="ace-line ace-line old-record-id-IV8GdGI2BoeMqVxrJivuMWRHsTV" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li></ul><div class="ace-line ace-line old-record-id-Yzq9dKMTAoKplex3kzBuXndfs2f"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="HmXudFuXBoOEFvxvS6PuyLQ9sWh" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-IpqldN6f4oOoKdxNaDZuqkNkslc"><strong>What Is the Purpose of a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-WxDTdJgHeokUoIxT9hXuGy6UsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QiJRdWX8Ro2BeKxq7QvunWaosId"><span style="font-size: 16px;">A Memo/Tag is additional address information required for transfers of certain cryptocurrencies to identify the intended recipient of the transaction. For tokens such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, and <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, the wallet address alone is not sufficient. A correct Memo/Tag must also be provided for the transfer to be completed successfully.</span></div><div class="ace-line ace-line old-record-id-VnrYdFxlmoBy9bxDJtoulfkFsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VzLYdAA1howUXzxiqDHuWasMs6F"><span style="font-size: 16px;">On the MEXC platform, for tokens that require a Memo/Tag, such as XRP and ATOM, all users share the same deposit wallet address. Therefore, only by entering the correct deposit Memo/Tag can the system accurately allocate the assets to your account.</span></div><div class="ace-line ace-line old-record-id-VBwndAutKohajJx3oQGuvOzrsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YyeSd75YYoETX8x05CaukULVs6d"><strong>How to Recover Your Assets</strong></h2><div class="ace-line ace-line old-record-id-EsWtdcTZ1oWUoQxQ9iuucaoNstb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3vadHLw8o4YMYxTCQwuGt4Wseb"><span style="font-size: 16px;">If you forgot to enter the Memo/Tag or entered it incorrectly when making the transfer, you can apply for asset recovery by submitting the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a></strong> form. For detailed instructions, please refer to <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Crypto Deposit Form</a></strong>.</span></div><div class="ace-line ace-line old-record-id-WtYLdsCJaomF24xp8d2uU4Vpsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-J20xdEV7Goa4HnxkOzLubOmFs4h"><span style="font-size: 16px;">*BTN-<strong>Uncredited Crypto Deposit</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-FzkOdXZUbo06aUxxpOwuzkURsUf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NDBjdyYkfoIcDgxkUGvughiFsxg"><strong>Terms and Rules</strong></h2><div class="ace-line ace-line old-record-id-QP4cdajRpocmSvxUU0su7SMEssh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNuCd8WE5oWJJvxz1qQu4TSqshb"><span style="font-size: 16px;">1. MEXC will do its best to help recover your assets. However, due to the complexity of blockchain networks, MEXC cannot guarantee 100% asset recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-LfMfdmDXwoGXJAxB7vKuPsPUslq"><span style="font-size: 16px;">2. If MEXC is unable to recover the assets, deposits of unsupported tokens may result in permanent loss.</span></div><div class="ace-line ace-line old-record-id-VruDdEdmnoAxvXxAW5YukfqBs6d"><span style="font-size: 16px;">3. Since asset recovery requires substantial manual review and processing, a handling fee may be charged once your submission is approved. The specific amount will be subject to the amount displayed on the page.</span></div><div class="ace-line ace-line old-record-id-MAIFdNBg1o7CwoxypAouy0Hiseg"><span style="font-size: 16px;">4. After your application is approved, an estimated completion time will be shown. If the asset recovery is particularly complex, the actual completion time may be extended.</span></div><div class="ace-line ace-line old-record-id-SL0rdhTZaoRtrLxygucumd9qs32"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JIqad5cF9o6bl8xCqJjuHptRsVb"><strong style="font-size: 16px;">Recommended reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YVWhdyri6oek9QxpHCcuhT40sqg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">How to Check Address and Memo</a></div></li><li class="ace-line ace-line old-record-id-TZy9dBoSSoCpQuxrhzaunWm1sFd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-BfJydpD5NodpuGxhkoGuvY8Ascb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-AiVSdIdE4oUePXxFNHxu8ONJsQg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a></div></li><li class="ace-line ace-line old-record-id-IaixdCGuRoSZaqxEr4fuOFFhsNe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">What is Pre-Crediting?</a></div></li></ul><div class="ace-line ace-line old-record-id-J2SvdxKSaoj3pUxlxVNu3NMJsph"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="NJMHdYl7iolYF2xDCXJuM2Itsdb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><strong>1. Check Whether the Deposit Channel is Open</strong></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-size: 16px;">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-size: 16px;">For more details on deposit/withdrawal suspensions, refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><strong>2. Check the Blockchain Network Status</strong></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue. </span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-size: 16px;">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4ce3194d-c414-412f-ba17-aa6988a6de9c","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLXbebrApCozKFxxDBfIumxYVsYl%2F%3Fpreview_type%3D16","file_token":"LXbebrApCozKFxxDBfIumxYVsYl","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161121543pfKfe3te6vz9zp.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNDejBhb0YzY0N2S0tNS3dGMnY4OGlnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LXbebrApCozKFxxDBfIumxYVsYl/?mount_node_token=doxusCz0aoF3cCvKKMKwF2v88ig&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://LXbebrApCozKFxxDBfIumxYVsYl" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-size: 16px;">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"025c0321-5efd-415c-89a2-87c2f4ca9eb0","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLBjPbQsTiogRgVxXxsnu1jP0sVe%2F%3Fpreview_type%3D16","file_token":"LBjPbQsTiogRgVxXxsnu1jP0sVe","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161120376u27BIs0hLSiWbH.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJyZXZpc2lvbnMiOltdLCJsb2NrZWQiOmZhbHNlLCJpbWFnZSI6eyJyb3RhdGlvbiI6MCwidG9rZW4iOiJMQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUiLCJtaW1lVHlwZSI6ImltYWdlL3BuZyIsInNpemUiOjI5MjI2Mywic2NhbGUiOjEsIndpZHRoIjoyNDIwLCJoZWlnaHQiOjEwODQsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sImNhcHRpb24iOnsidGV4dCI6eyJhcG9vbCI6eyJuZXh0TnVtIjowLCJudW1Ub0F0dHJpYiI6bnVsbH0sImluaXRpYWxBdHRyaWJ1dGVkVGV4dHMiOnsiYXR0cmlicyI6bnVsbCwidGV4dCI6bnVsbH19fX0sInBhcmVudF9pZCI6Ik5KTUhkWWw3aW9sWUYyeERDWEp1TTJJdHNkYiIsImNvbW1lbnRzIjpbXSwiaGlkZGVuIjpmYWxzZSwiYXV0aG9yIjoiNzQyMjEwODk3MTkyNzg2MzMwMiIsImFsaWduIjoiY2VudGVyIiwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJMQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEalhTNk12WmF0VnZiZFk2bUdVQndFIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LBjPbQsTiogRgVxXxsnu1jP0sVe/?mount_node_token=doxusDjXS6MvZatVvbdY6mGUBwE&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://LBjPbQsTiogRgVxXxsnu1jP0sVe" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><strong>3. Check the Number of Blockchain Confirmations</strong></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-size: 16px;">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg" data-list="bullet"><div><span style="font-size: 16px;">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg" data-list="bullet"><div><span style="font-size: 16px;">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-size: 16px;">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-size: 16px;">If you would like to learn more about blockchain confirmation requirements, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"187a09e1-78d8-4886-bd4c-8357f230e654","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBP1hbRUDBoDmJQxDhZFuVCFeshh%2F%3Fpreview_type%3D16","file_token":"BP1hbRUDBoDmJQxDhZFuVCFeshh","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161122480Nw0SJR5PqJXPpg.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNOT2NXRWwxbEJMZHZybDR4TjUxSmFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BP1hbRUDBoDmJQxDhZFuVCFeshh/?mount_node_token=doxusNOcWEl1lBLdvrl4xN51Jab&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://BP1hbRUDBoDmJQxDhZFuVCFeshh" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><strong>4. Check for Deposit Records in Your Account</strong></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-size: 16px;">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-size: 16px;">If there is no related deposit record in your account, you may proceed to submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><strong>5. Other Common Solutions for Uncredited Deposits</strong></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-size: 16px;">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-size: 16px;">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3710ff5e-27a2-4d5c-a951-36fc1c50a046","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWHnJbIEAPowUXdxuf78uu3KMs5c%2F%3Fpreview_type%3D16","file_token":"WHnJbIEAPowUXdxuf78uu3KMs5c","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202609151611228986nl1NxB2HEzFI4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzcWlvTjlCWXdqZEtBZWx2Z3JPeWhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WHnJbIEAPowUXdxuf78uu3KMs5c/?mount_node_token=doxussqioN9BYwjdKAelvgrOyhd&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://WHnJbIEAPowUXdxuf78uu3KMs5c" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-size: 16px;">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-size: 16px;"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-size: 16px;">In this case, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0a883860-fd6d-4707-9fd0-09bd11f773de","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIKFmba5cyoF3UZxEw9Euabocsqg%2F%3Fpreview_type%3D16","file_token":"IKFmba5cyoF3UZxEw9Euabocsqg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161123716c8j7maZdQsOiuC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQcERtdEdaa3Y4dHQ1NzY5MWM5U3hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IKFmba5cyoF3UZxEw9Euabocsqg/?mount_node_token=doxusPpDmtGZkv8tt57691c9Sxh&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://IKFmba5cyoF3UZxEw9Euabocsqg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-size: 16px;">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-size: 16px;">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7c785245-9ec5-422f-ad0f-325bde41cf7e","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVXzbaLGnoqqmnxZEaLufXDIsHd%2F%3Fpreview_type%3D16","file_token":"TVXzbaLGnoqqmnxZEaLufXDIsHd","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161124461SjqMkSubGYjLdW.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvbVpOVkNhNnZCZHFLdE92bkhiV3NlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVXzbaLGnoqqmnxZEaLufXDIsHd/?mount_node_token=doxusomZNVCa6vBdqKtOvnHbWse&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://TVXzbaLGnoqqmnxZEaLufXDIsHd" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-size: 16px;">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-size: 16px;">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-size: 16px;">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Crypto Deposit</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-size: 16px;">To learn more about Memo/Tag requirements, refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1e25bf7a-3256-4b5e-8c39-8e50d7e4079e","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJFrcb2jS8oR4vixW4CbuigK1shg%2F%3Fpreview_type%3D16","file_token":"JFrcb2jS8oR4vixW4CbuigK1shg","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915161119197fEPkU738bZP9kr.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNVWVRobEVZbDZRT3E3YzdXV2lVSnBiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JFrcb2jS8oR4vixW4CbuigK1shg/?mount_node_token=doxusUYThlEYl6QOq7c7WWiUJpb&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://JFrcb2jS8oR4vixW4CbuigK1shg" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-size: 16px;">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-size: 16px;">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-size: 16px;">Please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-size: 16px;">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-size: 16px;">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-size: 16px;">In the event of a deposit not being credited, you can also submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-ZeIBdeSQEo67ASxULKoudUjgsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WcWsd8FdVoAAw8xilhVugzm7s8c"><span style="font-size: 16px;">5.7 Multiple Transfers Under the Same TxID</span></h3><div class="ace-line ace-line old-record-id-LllPdpoFqo0DIVxDzqLurJxTs0d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U74pdNS2GoiUHkxLKvru9Ukbs8g"><span style="font-size: 16px;">If multiple transfers are included under the same blockchain transaction hash (TxID), involving multiple receiving addresses in a one-to-many transfer, your deposit may not be fully credited.</span></div><div class="ace-line ace-line old-record-id-ZHgpddZA4o6dD9xm4ipu6qc1sac"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XOAxdAyOIoNABixFu3yuzczws5p"><span style="font-size: 16px;">In the event of an uncredited deposit, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> on MEXC. After the application is submitted, MEXC will notify you of the review result via email or in-site notifications within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-XNQjdSySrogx0BxxFLKu9enGs7b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RztRdwblmofxKSxROQVueAwvsrg"><span style="font-size: 16px;">Please note: If there are multiple deposits under the same TxID, you need to add a colon ":" and the number "99999999" after the TxID when submitting the form. The format is: TxID:99999999. This suffix is used to distinguish multiple submission records under the same TxID and will not affect the actual processing of your case.</span></div><div class="ace-line ace-line old-record-id-RdqCdtdlDoTXJ0xgCWLul2aYsAd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ob9Ady2WmoDtwGx59SLu0tjssug"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pl28dIHYmoUkksxW66CuGh4rsGg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What is the Uncredited Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-ZlTVdNJoHotRzjx8vgKuWzlesLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-ZlmVdtoTdoFhuux1wemubchas4f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-IBp3dxEsboiRigxfSAnuIDb7sve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a> </div></li><li class="ace-line ace-line old-record-id-Gj8PdawjZoMatwxh8aNuBMAOsbd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-HmKedRLCRoWo8axqOaMuz2mGsGh"><br></div></div>

<div data-page-id="GGFGdLb4coJw48xls4gu8lHtslg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-QSzMdXYB8onLzGxVBlWuNVR3sQb"><span style="font-size: 16px;">When using MEXC, some users need to export their personal deposit and withdrawal history from their MEXC accounts. This article will provide you with a detailed guide on how to export your deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-RI3IdwrTgoWospxvWhDu3SnWsWc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JcyedVV2Qo3DAVxQoZGuspPEsx5"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-XgQtd5UXAoCDpfxQHnnuXRzDsre"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ODPZdSvHCoEctAxVfazuofBrs3e"><span style="font-size: 16px;">You can export your deposit and withdrawal history on the website's spot account statement page and deposit/withdrawal history page.</span></div><div class="ace-line ace-line old-record-id-Rbi3dxSwIoLMmXxD05buexgVsTh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ke1sd2AuooNSOMxrO5Nuyv1fsVf"><span style="font-size: 16px;">1.1 Exporting from the Spot Statement Page</span></h3><div class="ace-line ace-line old-record-id-Qg8udhZXsof6TgxUxBfuinD0sCd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EXcrdbnWgoJA5SxEWjWudEP2scf"><span style="font-size: 16px;">Open the MEXC official website and log in to your account. In the navigation bar under [Wallets], click on [Spot].</span></div><div class="ace-line ace-line old-record-id-CM01dGXeFoldEhxoWsYuiFSksuf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0ee6652d-665c-4709-8d5b-049b21063812","height":1334,"width":2866,"currHeight":1334,"currWidth":2866,"natrualHeight":1334,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFGOlbzNLJo8zGCxEjAPu5Untsxf%2F%3Fpreview_type%3D16","file_token":"FGOlbzNLJo8zGCxEjAPu5Untsxf","image_type":"image/png","size":840636,"comments":[]}]}" class="image-uploaded gallery old-record-id-AXpOdqifaoRc8CxzktDuJG71sad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173414487xgDzm6Sjmn3gVu.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQVhwT2RxaWZhb1JjOEN4emt0RHVKRzcxc2FkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GR09sYnpOTEpvOHpHQ3hFakFQdTVVbnRzeGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FGOlbzNLJo8zGCxEjAPu5Untsxf/?mount_node_token=AXpOdqifaoRc8CxzktDuJG71sad&mount_point=docx_image" data-width="2866" data-height="1334" data-lark-image-uri="drivetoken://FGOlbzNLJo8zGCxEjAPu5Untsxf" data-lark-image-width="2866" data-lark-image-height="1334" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RJ6tdf3aropa2NxytLYueezRswh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I7sLdrXU3oo3sXx1gZUuPn9Qsxg"><span style="font-size: 16px;">On the right side of the Spot assets page, click on [Spot Statement].</span></div><div class="ace-line ace-line old-record-id-EyMSdfn35oSpRPxvuBduByjbsra"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1e4013c6-a63b-4829-93d6-6a3838b044c8","height":832,"width":2864,"currHeight":832,"currWidth":2864,"natrualHeight":832,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FAUDbb6pHRogUjOxGQHBufKSfs2g%2F%3Fpreview_type%3D16","file_token":"AUDbb6pHRogUjOxGQHBufKSfs2g","image_type":"image/png","size":144328,"comments":[]}]}" class="image-uploaded gallery old-record-id-JcRxd9ASsoC4c9xAc4QuZ7C8sFc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413681BAv13XAhGgLpEl.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJBVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSmNSeGQ5QVNzb0M0Yzl4QWM0UXVaN0M4c0ZjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9BVURiYjZwSFJvZ1VqT3hHUUhCdWZLU2ZzMmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/AUDbb6pHRogUjOxGQHBufKSfs2g/?mount_node_token=JcRxd9ASsoC4c9xAc4QuZ7C8sFc&mount_point=docx_image" data-width="2864" data-height="832" data-lark-image-uri="drivetoken://AUDbb6pHRogUjOxGQHBufKSfs2g" data-lark-image-width="2864" data-lark-image-height="832" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QMihdFfNioUT8QxMch9uZpPmswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VNr1dF3NdooFcpxAn7HuFWsZsqg"><span style="font-size: 16px;">On the Spot Statement page, select "Deposit/Withdraw/Send," then click the [Export] button on the right side.</span></div><div class="ace-line ace-line old-record-id-EM8pdWEZMoFy6PxLtFguaXoysGe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"893a16d3-9656-4500-89ed-c3aa9afc3f2b","height":1378,"width":2874,"currHeight":1378,"currWidth":2874,"natrualHeight":1378,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FW83fbQyaBocDlKxKNsFu6bv1sEe%2F%3Fpreview_type%3D16","file_token":"W83fbQyaBocDlKxKNsFu6bv1sEe","image_type":"image/png","size":355513,"comments":[]}]}" class="image-uploaded gallery old-record-id-MONmdc4oyoWDFsxjWztuSYmesrg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413318dA0q8a6tzoi2Uq.png" data-single-block="true" data-snapshot="eyJwYXJlbnRfaWQiOiJHR0ZHZExiNGNvSnc0OHhsczRndThsSHRzbGciLCJjb21tZW50cyI6W10sImxvY2tlZCI6ZmFsc2UsImltYWdlIjp7ImNyb3AiOlswLDAsMCwwXSwicm90YXRpb24iOjAsIndpZHRoIjoyODc0LCJoZWlnaHQiOjEzNzgsIm5hbWUiOiJpbWFnZS5wbmciLCJzY2FsZSI6MSwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19LCJ0b2tlbiI6Ilc4M2ZiUXlhQm9jRGxLeEtOc0Z1NmJ2MXNFZSIsIm1pbWVUeXBlIjoiaW1hZ2UvcG5nIiwic2l6ZSI6MzU1NTEzfSwiYXJlYV9jb21tZW50cyI6bnVsbCwidHlwZSI6ImltYWdlIiwicmV2aXNpb25zIjpbXSwiaGlkZGVuIjpmYWxzZSwiYXV0aG9yIjoiNzExMzgzOTk1MTQ5NzY1ODM3MyIsImFsaWduIjoiY2VudGVyIn0=" data-suite="eyJmaWxlVG9rZW4iOiJXODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTU9ObWRjNG95b1dERnN4ald6dHVTWW1lc3JnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XODNmYlF5YUJvY0RsS3hLTnNGdTZidjFzRWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/W83fbQyaBocDlKxKNsFu6bv1sEe/?mount_node_token=MONmdc4oyoWDFsxjWztuSYmesrg&mount_point=docx_image" data-width="2874" data-height="1378" data-lark-image-uri="drivetoken://W83fbQyaBocDlKxKNsFu6bv1sEe" data-lark-image-width="2874" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-G8i8dphRKoTWn8xQp1Guf3Ios5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NkjNdbyeIoyfmGxaw02uj1nQsah"><span style="font-size: 16px;">In the "Transaction Type" section, select "Deposit/Withdraw/Send." You can choose from four different data ranges: All, Deposit/Withdrawal, Fees, and Funds Sent. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-EURydCfbGowN9dxWp9tuboa7shd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HXt9d9ozcotAzcxPU5Su5bH3sKh"><span style="font-size: 16px;">Set the "Crypto," "Direction," and "Time" for the export records. Choose whether to check "Encrypt the file", and click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-XPy8d8Av6opf1DxaXrlu8Zx8sbh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4d5c2d65-0e12-4f6f-bdf8-d485017de3c8","height":1282,"width":2876,"currHeight":1282,"currWidth":2876,"natrualHeight":1282,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNUdNbJezcoQWh7xbKQbugkKxszg%2F%3Fpreview_type%3D16","file_token":"NUdNbJezcoQWh7xbKQbugkKxszg","image_type":"image/png","size":304659,"comments":[]}]}" class="image-uploaded gallery old-record-id-PXXSdgaNGopuPqx7kXDuZfDzsjf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413931Gr5E6h2mx6PoDX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOVWROYkplemNvUVdoN3hiS1FidWdrS3hzemciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUFhYU2RnYU5Hb3B1UHF4N2tYRHVaZkR6c2pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OVWROYkplemNvUVdoN3hiS1FidWdrS3hzemcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NUdNbJezcoQWh7xbKQbugkKxszg/?mount_node_token=PXXSdgaNGopuPqx7kXDuZfDzsjf&mount_point=docx_image" data-width="2876" data-height="1282" data-lark-image-uri="drivetoken://NUdNbJezcoQWh7xbKQbugkKxszg" data-lark-image-width="2876" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HkjNdSFeloFbD3x9M96u7jhvszb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P7pGdMbDtoa4lAxZHp9uuQJssmd"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export spot account statements. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of spot account history, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-IvwLdKHSlokSSrxEPPVuMFtIsgc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZhBpdo80ToqF9sxpO1tupk7Dssg"><span style="font-size: 16px;">1.2 Exporting from the Transaction History Page</span></h3><div class="ace-line ace-line old-record-id-NDq9dmf0RoXrfTx6NATumD8bs0g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hq2xdWhHqoKjkjxdJs2uIhXwshf"><span style="font-size: 16px;">In addition, you can also go to the [Transaction History] page, select "Deposit" or "Withdrawal," and then click [Export].</span></div><div class="ace-line ace-line old-record-id-GpucdqjutotLncxp4YDuSzatseh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c40c8f0e-f654-470c-9f28-7b0258d89dd0","height":1220,"width":2874,"currHeight":1220,"currWidth":2874,"natrualHeight":1220,"natrualWidth":2874,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLPPlbbO3yoJEoRxOaaMu1C4Vsed%2F%3Fpreview_type%3D16","file_token":"LPPlbbO3yoJEoRxOaaMu1C4Vsed","image_type":"image/png","size":251402,"comments":[]}]}" class="image-uploaded gallery old-record-id-WFDOdu1lPov049x5ZeYuuEVvsdf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173413705ZbRpswv1R5BTaz.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0ZET2R1MWxQb3YwNDl4NVplWXV1RVZ2c2RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MUFBsYmJPM3lvSkVvUnhPYWFNdTFDNFZzZWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LPPlbbO3yoJEoRxOaaMu1C4Vsed/?mount_node_token=WFDOdu1lPov049x5ZeYuuEVvsdf&mount_point=docx_image" data-width="2874" data-height="1220" data-lark-image-uri="drivetoken://LPPlbbO3yoJEoRxOaaMu1C4Vsed" data-lark-image-width="2874" data-lark-image-height="1220" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-TRhdd8u7boWAStxh45Au1p2Bsnf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ImfudxIR2ozGL6xmnbIuaTmksAe"><span style="font-size: 16px;">In the "Type" section, there are three different data ranges: Deposit, Withdraw, and Other. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-TzHad1IQFo5Nb5xFgduu5CCcsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VUFed7uSLogn7cxfpsBupMxesHc"><span style="font-size: 16px;">Set the "Time" for the wallet history you want to export and choose whether to check "Encrypt the file" and "Auto-send to email after generation." You can "Set File Password" and the "Email" to receive the file (by default, it is the email linked to your account). Click [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-V4RidpzDqoB08QxmeGuuyeEMstg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dab1c8a8-1de8-43ca-b39a-231095fe529c","height":1310,"width":2870,"currHeight":1310,"currWidth":2870,"natrualHeight":1310,"natrualWidth":2870,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSH5kbAEovoouVoxVt8yuBzDWscb%2F%3Fpreview_type%3D16","file_token":"SH5kbAEovoouVoxVt8yuBzDWscb","image_type":"image/png","size":272768,"comments":[]}]}" class="image-uploaded gallery old-record-id-QQDfd1gyCodlXLxlQHfuqJ2msud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734143626VX3OOcx3Vo9nd.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUVFEZmQxZ3lDb2RsWEx4bFFIZnVxSjJtc3VkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TSDVrYkFFb3Zvb3VWb3hWdDh5dUJ6RFdzY2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SH5kbAEovoouVoxVt8yuBzDWscb/?mount_node_token=QQDfd1gyCodlXLxlQHfuqJ2msud&mount_point=docx_image" data-width="2870" data-height="1310" data-lark-image-uri="drivetoken://SH5kbAEovoouVoxVt8yuBzDWscb" data-lark-image-width="2870" data-lark-image-height="1310" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-HsEodYUyeozQuVxVPcIuxtwQsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tm1ddH9PZoff4oxxwj0u7i7vsRf"><span style="font-size: 16px;">Similarly, please note that there is also a monthly limit on the number of times you can export the transaction history. Refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-WbAmdZPekob9GoxkpNtu97gLsfJ"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T3Dhd6Od9oIA6pxQP1aumo8Csfc"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-JE1FdCrH9oYHe4xnogFuIXTBs9d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gaz6dJhkcoI2a8x8DgOuwsMTsFe"><span style="font-size: 16px;">Open the MEXC App and log in to your account. Tap on the user icon in the top left corner, select [Transactions], and tap on [Deposits/Withdrawals].</span></div><div class="ace-line ace-line old-record-id-FCRUdAwquoIgP2xXAb8uNHUbs7g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0c35c4cf-96a5-4acb-ae67-66604c2303e8","height":2166,"width":3132,"currHeight":2166,"currWidth":3132,"natrualHeight":2166,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBGbyb5IkSo3KjAxNIVMuXiH8sjf%2F%3Fpreview_type%3D16","file_token":"BGbyb5IkSo3KjAxNIVMuXiH8sjf","image_type":"image/png","size":1213466,"comments":[]}]}" class="image-uploaded gallery old-record-id-NsCnduC9AoiV63xMKNwuZ7mVsvg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734150394Iqln3ZSOb3Vov.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTnNDbmR1QzlBb2lWNjN4TUtOd3VaN21Wc3ZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CR2J5YjVJa1NvM0tqQXhOSVZNdVhpSDhzamYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BGbyb5IkSo3KjAxNIVMuXiH8sjf/?mount_node_token=NsCnduC9AoiV63xMKNwuZ7mVsvg&mount_point=docx_image" data-width="3132" data-height="2166" data-lark-image-uri="drivetoken://BGbyb5IkSo3KjAxNIVMuXiH8sjf" data-lark-image-width="3132" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VkRjdQ2zro1R1exIrEXuhW5QsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JSXpdxRHYoWJUmxgi4xuEOPksWc"><span style="font-size: 16px;">On the spot history page, select "Funding History," then tap the export button in the top right corner. On the Export Transaction History page, click on [+ Export New].</span></div><div class="ace-line ace-line old-record-id-LvXKdIzVOoxFbxxbyDpu8r9xsTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L9L5dU1SKovzv9xnlejuDZImseg"><span style="font-size: 16px;">In "Record Type", there are options for Deposit, Withdrawal, and Others. Select the data range you want to export.</span></div><div class="ace-line ace-line old-record-id-JvoWdeQWYoQ1gtx5MzJuvc1Gsc3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KYBSdfZEmozqFnxkm3Uufhriskf"><span style="font-size: 16px;">Set the "Period" for exporting history and choose whether to check "Encrypt the file" and "Email me once generated." Tap [Generate] to export the deposit and withdrawal history.</span></div><div class="ace-line ace-line old-record-id-OHkHdI2BToaRbHxfaagu3a2bsMf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"9671b976-9a82-4f71-883c-ed6f00826618","height":2167,"width":3129,"currHeight":2167,"currWidth":3129,"natrualHeight":2167,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQtGybceqFoHmHWx28Mzu8K2Zsae%2F%3Fpreview_type%3D16","file_token":"QtGybceqFoHmHWx28Mzu8K2Zsae","image_type":"image/png","size":692864,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZfTHdK2rSolsbyxuMUFu4ZE4sWW"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171734146554GUDdLKhw6tewe.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWmZUSGRLMnJTb2xzYnl4dU1VRnU0WkU0c1dXIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdEd5YmNlcUZvSG1IV3gyOE16dThLMlpzYWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QtGybceqFoHmHWx28Mzu8K2Zsae/?mount_node_token=ZfTHdK2rSolsbyxuMUFu4ZE4sWW&mount_point=docx_image" data-width="3129" data-height="2167" data-lark-image-uri="drivetoken://QtGybceqFoHmHWx28Mzu8K2Zsae" data-lark-image-width="3129" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-P8Padn5GSoyiBHxO7MyuTHOfsnc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JfdidFkP5ox7TvxOUfiu7WYrsPb"><span style="font-size: 16px;">Please note that there is a monthly limit on the number of times you can export your transaction history. Please refer to the display on the page for the specific limit. Plan your export operations according to your needs and avoid frequent operations. If you need to export a large number of records, try exporting the data in multiple batches to prevent file crashes.</span></div><div class="ace-line ace-line old-record-id-AUOZdDoqQokMFWx3vFrug4ULsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XvxQd99eTo1slNxLPSSuAJzisbb"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QOAgdjOKEod4f5xeV1luhJTnsye" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">How to Use MEXC's Account Data Export Function</a></div></li><li class="ace-line ace-line old-record-id-BtGKdtDX7o64fUxNDECuxR1fsah" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures Position History Data</a></div></li><li class="ace-line ace-line old-record-id-T1Gxd8pbqo1snQxcKgxuL7NFs9g" data-list="bullet"><div><a href="https://www.mexc.com/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">How to Export MEXC Futures Order History</a></div></li><li class="ace-line ace-line old-record-id-KIhcdvr6moYgGexyJlOu9fwgssf" data-list="bullet"><div><a href="https://www.mexc.com/zh-CN/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">How to Export Futures PNL Analysis on MEXC </a></div></li></ul><div class="ace-line ace-line old-record-id-I6dkdyYdfoIKrNxqIDbuHH84sQc"><br></div></div>

<div data-page-id="ZLiKdR1BuoBaqPxcDz2u4lfwsBd" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus4n43Dnc3jp3CksZsvoUrBd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to deposit cryptocurrency into your MEXC account using MEXC Web. For illustration, we use <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> and MetaMask as an example, but the steps are similar for other tokens and wallets.</span></div><div class="ace-line ace-line old-record-id-doxusooJ63gXy1jEou5zO7qwQzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-J9c1dq1VXo1fxQxTSshugzhgsMd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Key Points to Know Before Depositing</strong></span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-BelTdmuIWo8STexr0NfuNgaDsof" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Network Consistency:</strong> The deposit network on MEXC must match the withdrawal network in your wallet or exchange. If the networks are different, your assets may be permanently lost.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-UKwbd63iBow47Uxi3ocuJf3qskc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo Requirement:</strong> Some networks (such as <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>) require both an address and a Memo/Tag. If the Memo/Tag is missing or incorrect, the deposit cannot be credited.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-S0RAdMyMsodJeRxd9WLu2olqscf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Fee Differences:</strong> Networks vary in fees and confirmation time. Choose the one that works best for you.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Address Check:</strong> Always double-check the address, network, and token before sending funds.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-PtpOdjfGCoM9xlxnHM0uohXXsad" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Important: </strong><span style="font-size: 16px;">Deposits made via contract transfers may fail to be credited. Please avoid using contract transfers when making deposits.</span></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusVmQI02l3A70T1f0jWPjCmc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20260806110224600XgGu0sEvlVrTrM.mp4" style="max-width:100%;height:auto;float:none"></video></p></span></div><h2 class="heading-2 ace-line old-record-id-VfA2d8rT8ooK7txg4kru2Q7ksTc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Log in and Go to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusc6YO6F8qfJwusbsqgEGhQf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lj0ZdgfY2oXYXfx1KFHux1A4syb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Open the official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> and sign in to your account. On the homepage, go to <strong>Wallets</strong> and click <strong>Deposit</strong>, then select <strong>On-Chain Deposit</strong> to open the <a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">deposit</a> page.</span></div><div class="ace-line ace-line old-record-id-doxusthtjUCsufwjJVw0AHp56Mg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dd6cca66-b864-43ba-a14e-79058df90823","height":1444,"width":2930,"currHeight":1444,"currWidth":2930,"natrualHeight":1444,"natrualWidth":2930,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FEwlWbI75RoQVOSx7JPeudnfWsDf%2F%3Fpreview_type%3D16","file_token":"EwlWbI75RoQVOSx7JPeudnfWsDf","image_type":"image/png","size":514011,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussaRaXJIQOkq60UTVhI9bvz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943163RBIOtORr9MbaNK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzYVJhWEpJUU9rcTYwVVRWaEk5YnZ6Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Fd2xXYkk3NVJvUVZPU3g3SlBldWRuZldzRGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/EwlWbI75RoQVOSx7JPeudnfWsDf/?mount_node_token=doxussaRaXJIQOkq60UTVhI9bvz&mount_point=docx_image" data-width="2930" data-height="1444" data-lark-image-uri="drivetoken://EwlWbI75RoQVOSx7JPeudnfWsDf" data-lark-image-width="2930" data-lark-image-height="1444" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusdZY6sKBO7h43n4sfJ5Hg4b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusyDEs3WgGwH6EFBv27jz4Md"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit Crypto</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">https://www.mexc.com/assets/deposit/USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxus5dF9vwhRUf7tSPDyaG9a6f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Z49edGOe6ojsX8xvypwu3418sCc"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Choose Token to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusM7ya0kZjYWBqgrkIagnH0c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MktqddsTooHi0IxluQPu85qDsvc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the deposit page, enter the name of the cryptocurrency you want to deposit. In this guide, we use USDC as an example.</span></div><div class="ace-line ace-line old-record-id-doxus8UPnWtFo0QUDVH7TpPtcEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Nn7fdehBuoDx4Qxt84oupLt9slb"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Select Deposit Network</strong></span></h2><div class="ace-line ace-line old-record-id-doxus7fIdzhRbRFFBfG1JZxULSd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RgCFdTarooH2X6xDZqLu2zRBslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong>Deposite</strong> page, choose the blockchain network that matches the withdrawal network used on your sending platform. The deposit network must be exactly the same as the withdrawal network. Selecting the wrong network may result in a permanent loss of funds.</span></div><div class="ace-line ace-line old-record-id-doxusIcgY9aNWXL1Rgki6qAr21b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KLL6dzn4aoQHiix2EFHufXDwsxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Different networks have different fees and confirmation times. Choose the option that best fits your needs. In this example, we select the Base network and click <strong>BASE</strong> to continue.</span></div><div class="ace-line ace-line old-record-id-doxusPSpNmxcimY0q2RO2cWsmth"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JUOgdhjZfod2aix9icTu9SoksPf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Obtain Your Deposit Address</strong></span></h2><div class="ace-line ace-line old-record-id-doxusundNVIUyAFvEPdzwLBOgVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PYwZdOULdo3jSRxzD2auoN3Zsid"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The system will display your unique deposit address. Click <strong>Copy</strong> to save the address so you can paste it later on the withdrawal platform.</span></div><div class="ace-line ace-line old-record-id-doxusvlykMWQZ9tEW8I237nD84g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"31e4ade7-47dc-4014-be37-2269da69ee4d","height":1396,"width":2938,"currHeight":1396,"currWidth":2938,"natrualHeight":1396,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKAFKbAvADoDIa8xLqfVuWVafsCc%2F%3Fpreview_type%3D16","file_token":"KAFKbAvADoDIa8xLqfVuWVafsCc","image_type":"image/png","size":555250,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusrKVAX74pX0Wu0HouZfRwRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943270M5n5cykVHg7IzV.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNyS1ZBWDc0cFgwV3UwSG91WmZSd1JjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LQUZLYkF2QURvRElhOHhMcWZWdVdWYWZzQ2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KAFKbAvADoDIa8xLqfVuWVafsCc/?mount_node_token=doxusrKVAX74pX0Wu0HouZfRwRc&mount_point=docx_image" data-width="2938" data-height="1396" data-lark-image-uri="drivetoken://KAFKbAvADoDIa8xLqfVuWVafsCc" data-lark-image-width="2938" data-lark-image-height="1396" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGIMrDPz8iVQRrsVaVETLyh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B39Kd8E9BoHVOfxt0FeuxraIshg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Note</strong>: For some blockchains (such as XRP), you must enter both the address and the Memo (tag) when making a deposit. If the Memo is missing or incorrect, the funds cannot be credited. Always review the instructions shown on the deposit page before sending your transaction.</span></div><div class="ace-line ace-line old-record-id-doxus34YQ1nivNZfZCgIvURkNJe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8e509031-6e53-42b2-89fc-5a5255baa805","height":1442,"width":2932,"currHeight":1442,"currWidth":2932,"natrualHeight":1442,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDTSMbpTkyocprSxCUnWuTuHFsmg%2F%3Fpreview_type%3D16","file_token":"DTSMbpTkyocprSxCUnWuTuHFsmg","image_type":"image/png","size":551964,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNawkuCGRvKKHFtf1F9UyFg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260128144138720HeiZa1W1CUJPEw.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusVHay2igbQAAe2vu565aSsc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusAYcK3nVqtVSh0x6mCXuoOb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Deposit XRP</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">https://www.mexc.com/assets/deposit/XRP</a>*</span></div><div class="ace-line ace-line old-record-id-doxus14K2R5f9vNCYxLeVUIxuof"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KM3LdYhXAoGvLux4aYTui7C4sRN"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 5: Initiate Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxuswt0lkhM4ojXB4E46a0bKug"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZVvvdOhF4offHWxwkg8us86Os6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Using MetaMask as an example, here's how to transfer USDC to MEXC:</span></div><div class="ace-line ace-line old-record-id-CZ0Edjs7zoIWtkxx8SlupLp8sce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-OLh1d0GnmoFdLbxKmMouAyfMsih"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open your MetaMask wallet and click <strong>Send</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-DSitduruXobGJMxojUZuLFIDsng"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) In the search field, enter <strong>USDC</strong>, and make sure the current network is set to <strong>Base</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Yv59dTfb8onLcBxpOlIuvDoTsYb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Enter the amount you want to transfer, then click <strong>Continue</strong> to proceed.</span></div><div class="ace-line ace-line old-record-id-doxusUwVn8tvrTNi83MWN7uEwIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b15a90b2-dc19-447d-b4c9-3329d64a7967","height":2159,"width":3127,"currHeight":2159,"currWidth":3127,"natrualHeight":2159,"natrualWidth":3127,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLVnjbv5NtoGPmnxpKiuuwqpHsCe%2F%3Fpreview_type%3D16","file_token":"LVnjbv5NtoGPmnxpKiuuwqpHsCe","image_type":"image/png","size":725389,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus6wpYC6PLoKKsEutlyJ4mFf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160943974quObObMiAQhM76.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM2d3BZQzZQTG9LS3NFdXRseUo0bUZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MVm5qYnY1TnRvR1BtbnhwS2l1dXdxcEhzQ2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LVnjbv5NtoGPmnxpKiuuwqpHsCe/?mount_node_token=doxus6wpYC6PLoKKsEutlyJ4mFf&mount_point=docx_image" data-width="3127" data-height="2159" data-lark-image-uri="drivetoken://LVnjbv5NtoGPmnxpKiuuwqpHsCe" data-lark-image-width="3127" data-lark-image-height="2159" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusxAECFbZqKa1PwLE5P55Fme"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JWWedeU6JojGcixUnhauXM8ysFf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 6: Enter Deposit Address and Confirm Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKTm0FhxKfwbqN65xAnaYgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DmJYdVwztox8IexZAXjudK8dslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) In the <strong>Recipient</strong> (<strong>Enter address to send to</strong>) field in MetaMask, paste the MEXC deposit address you copied earlier. </span></div><div class="ace-line ace-line old-record-id-MZqBdQKR5oCUHZxBsEWu0CNZs6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Carefully check that the deposit address is correct, the network matches, and the current network fee is acceptable. When everything looks correct, click <strong>Confirm</strong> to submit the transaction.</span></div><div class="ace-line ace-line old-record-id-doxusD8eBWUVGANHyemqSBem7jc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XCOsdFf4LoKUCLxrWGVu6S7tsKe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After the transfer is sent, your funds will be credited to your MEXC account once the transaction is confirmed on the blockchain. The time required depends on network conditions and may range from a few minutes to longer during periods of congestion.</span></div><div class="ace-line ace-line old-record-id-L6aud6LoQoRKpMxbdYiutYvlsuH"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8de39c35-58ad-4dd5-bc50-0b9f1c2c51b5","height":2160,"width":3124,"currHeight":2160,"currWidth":3124,"natrualHeight":2160,"natrualWidth":3124,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCXYnbIpqWo9YLcxHDOAu55t3sBW%2F%3Fpreview_type%3D16","file_token":"CXYnbIpqWo9YLcxHDOAu55t3sBW","image_type":"image/png","size":658210,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusiwOeVb0sdNjJt9Wsat3uQg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160944011hQtmHm2PZV36ZW.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNpd09lVmIwc2ROakp0OVdzYXQzdVFnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DWFluYklwcVdvOVlMY3hIRE9BdTU1dDNzQlcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CXYnbIpqWo9YLcxHDOAu55t3sBW/?mount_node_token=doxusiwOeVb0sdNjJt9Wsat3uQg&mount_point=docx_image" data-width="3124" data-height="2160" data-lark-image-uri="drivetoken://CXYnbIpqWo9YLcxHDOAu55t3sBW" data-lark-image-width="3124" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusJDDlq0NBPM6Pbsg6maD0Af"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-McwhdI5rNouhvuxR45OuKMfNsuJ"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XtzqdTweMosDeYx5sAiuolvdshb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">How to Deposit Crypto to MEXC (App) </a></div></li><li class="ace-line ace-line old-record-id-G7i9dZeUToEaPrxxlEZuMupjsgb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-FNFQdgg6GoLNyxxNaVUuDFWqsSh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-UbGod7i2PoGILDxsukVuX8Fksgh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-KF9IdkHe1otIEWxvuPxuNdE1szf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusZoLFFIgzpAbXUykCLWorJb"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XxwfdhRaHoIAWvxWAtyuzMR9sHb" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-doxuswqhx6igsMa2IQfWavbKDfe"><strong>1. Introduction to the Crypto Deposit Recovery Feature</strong></h2><div class="ace-line ace-line old-record-id-doxusZC21x7GmrBSlUv7bBXSZXQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T2MAdAhFgoRNH8xZNwquDUo0sSg"><span style="font-size: 16px;">If your digital asset deposit to MEXC has not been credited, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> form. MEXC's Customer Service team will make every effort to recover- the funds for you.</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GFSDdx4uzopH2txKhNcuOEdxseb" data-list="bullet"><div><span style="font-size: 16px;">After submission, MEXC will notify you of the review result via email or in-site message within 1-2 days. Please be patient during this time.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I0v2dhc4NoUGruxjfh9uCfIZsUg" data-list="bullet"><div><span style="font-size: 16px;">If the application is approved, the estimated completion time for the recovery will be displayed (in most cases, the process is completed earlier, but not beyond the estimated time). In special cases or more complex situations, the actual processing time may exceed the estimate, and there is a possibility that the funds may not be recoverable. Please refer to the final result.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Sor3d34UmoTJqDxoKezuAvtrsef" data-list="bullet"><div><span style="font-size: 16px;">The recovery process requires additional technical and manual support. A service fee will be charged. Please refer to the on-page notice or email notification for specific details.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxuskqyOaj8uyyMyfosyiy56lh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XqbmdLyEPogpfExcX3TujbOosig"><strong>2. When to Apply for Fund Recovery</strong></h2><div class="ace-line ace-line old-record-id-QPyrdbEgPoOyA6xZgaKutUj6sgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OqfJdH6iRoendIx5znPusGZ2std"><span style="font-size: 16px;">1) Unsupported Token Deposits: If you deposit a token that MEXC does not list or support, these funds cannot be credited to your account.</span></div><div class="ace-line ace-line old-record-id-Jxmndf1pqoOc4MxGR9su4MyRs4c"><span style="font-size: 16px;">2) Incorrect Deposit Details: If you send funds to MEXC's hot wallet address instead of your personal deposit address, or fail to include the required Memo/Tag, the deposit cannot be credited.</span></div><div class="ace-line ace-line old-record-id-YIcJdZCl1oae2LxK1ytuSk29sjc"><span style="font-size: 16px;">3) Rejected Withdrawals: If your withdrawal from MEXC is rejected by the receiving platform and the funds are returned to MEXC, they may not automatically appear in your account and require recovery assistance.</span></div><div class="ace-line ace-line old-record-id-Q481d5zKHoJI7Exey3XuvqBJsyd"><span style="font-size: 16px;">4) Missing Funds at Destination: If you successfully withdraw from MEXC but the receiving platform did not credit the funds, please first contact the receiving platform to investigate the delay or issue.</span></div><div class="ace-line ace-line old-record-id-A6i7d8LV0o6ahyxy2vSufsa6sMf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VoG7dh0KEoJutuxIExxuiIBXsCb"><strong>3. Uncredited Crypto Deposit FAQ</strong></h2><div class="ace-line ace-line old-record-id-doxusMFBv0EuIqzlWxqABODeLBh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNwzdhm3WoLJ9Vx7wC8ua5kFsYl"><span style="font-size: 16px;">3.1 How long does an Uncredited Crypto Deposit request take?</span></h3><div class="ace-line ace-line old-record-id-doxus7WG745DsFfuyCXIB31v8ze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfQQ6FdjDF9JTikcCVSV9Mc"><span style="font-size: 16px;">After you submit the application, MEXC will review it within 1-2 days. Once approved, the estimated time needed to complete the asset return will be displayed on your user interface. In certain complex cases, recovering an incorrect or failed deposit may take more than 21 days, depending on the difficulty of the return.</span></div><div class="ace-line ace-line old-record-id-ARVkdkMvMoHw8Zxxy45ukdYgsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KvLYdodScoB8MYxR3ZAuTTzoswe"><span style="font-size: 16px;">3.2 What if the return address cannot receive funds? How can I apply to change it, and under what conditions can the return address be modified?</span></h3><div class="ace-line ace-line old-record-id-doxusqVWq9ikUb0UKPQdgSy5sve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKiL5vCK0iWIyKs1b3FT6pd"><span style="font-size: 16px;">If the return address cannot receive funds at the time of confirmation, you may contact Customer Service and provide the reason along with supporting documentation. The request will be reviewed by the Customer Service team.</span></div><div class="ace-line ace-line old-record-id-doxuszes3wxLSLMvzuEC1rwXqje"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjkE3lDY7ci5pacpyzp4d5r"><span style="font-size: 16px;">If the recovery status is already processing the funds, you'll need to contact Customer Service to confirm whether the application can be canceled and the return address modified.</span></div><div class="ace-line ace-line old-record-id-doxusuwygRKt7FWs8lfTypb72Pn"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JBUvdcNMBoBBEtxSWqhu2s8msaf"><span style="font-size: 16px;">3.3 What if I have more than 10 uncredited deposits? How can I apply in bulk?</span></h3><div class="ace-line ace-line old-record-id-doxushANF5Afgkz1A2YS4KLiZnd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGv3dsPWnomFvzxXGnJulhJ9sfh"><span style="font-size: 16px;">If you have more than 10 uncredited deposits, please contact Customer Service directly for assistance with batch processing.</span></div><div class="ace-line ace-line old-record-id-doxusgxEZtm81AwHeUsGr3MxcKh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TKGTdlj93oI1fUxDl4au1UXPsTh"><span style="font-size: 16px;">3.4 How to Check Progress, Review Timeframe, and Fund Processing Time</span></h3><div class="ace-line ace-line old-record-id-doxusgGpWoWN8yEkSzLmyioHiFb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Ipekd8DGHoQ00ExTS9JupXLKswb"><span style="font-size: 16px;">Progress Tracking: You can check the status on the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery/record">Application History</a> page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZNU6d9zK9ohknCx2ejguAIm7s4b"><span style="font-size: 16px;">Review Timeframe: The expected review time is 8 hours. If your application has not been reviewed within 8 hours, you may contact Customer Service for follow-up.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KMr4dyOQcok9cPxMmnKufarCsFd"><span style="font-size: 16px;">Fund Processing Time: Refer to the estimated completion time shown on the application page.</span></div><div class="ace-line ace-line old-record-id-doxusqh3eDwEALPcNFtmerzEjkg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuswkBUlz29fLbBTzzVzDE36d"><span style="font-size: 16px;"><strong>Note</strong>: The estimated return time reflects the maximum expected duration. In most cases, processing is completed earlier. However, due to differences in blockchain networks or technical issues related to on-chain transfers, delays may occur.</span></div><div class="ace-line ace-line old-record-id-doxusmXK9BLJv72NlxkmyiW8iUU"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KdUAdhHI8osMFSxcaqGu9XrTsec"><span style="font-size: 16px;">3.5 Is the service fee fixed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ0OEuHZhZrR42Po3r7h7FX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0wpqh568OJNnHSIOPByiFg"><span style="font-size: 16px;">The service fee is not fixed. It may vary depending on market conditions, operational costs, or technical complexity.</span></div><div class="ace-line ace-line old-record-id-doxusA816EDOkXY79M7MKNsT5Tc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-E7EWdKAJDoCAlcxNPSwu8f0Qsfh"><span style="font-size: 16px;">3.6 What happens to the service fee if the deposit issue cannot be resolved?</span></h3><div class="ace-line ace-line old-record-id-YswBd1LIxoW2Y7xYrksuNi49s8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AYbCdw2H8ojs7vxPqHzup0d0sNg"><span style="font-size: 16px;">After you click "Submit", the corresponding fee amount will be temporarily frozen in your Spot account and deducted once the assets are successfully recovered. If we are unable to recover your assets, the fee will be automatically unfrozen.</span></div><div class="ace-line ace-line old-record-id-UFuvdVVjpo1lRlxIBjhu8wWfsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UJsmdjCvloYxgsxWIqGuPc5YsWe"><strong style="font-size: 16px;">Note:</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-Jb6sdMF6fo3913xKxC3uzvHms1g"><span style="font-size: 16px;">1）We cannot guarantee that funds will be recovered in all cases.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-US3IdcxAmo2jpVx6lm2uId6ws7e"><span style="font-size: 16px;">2）If your deposit amount is below the minimum returnable amount, it cannot be processed. The minimum returnable amount is equal to the minimum withdrawal amount.</span></div><div class="ace-line ace-line old-record-id-doxuscJFBRFklqZONa2a15xyxWe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C8efdyfOFor70rxXqxmupXE3sIh"><span style="font-size: 16px;">Recommended reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VME5duEY7o9xlhxnivXu5trSshg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">How to Fill Out the Uncredited Crypto Deposit Form</a></div></li><li class="ace-line ace-line old-record-id-UQjnduOhOoScrDxrnqAubnE0sjf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-NKwFdsSykodxnSxG6fVuTqmYsre" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-ByJUdAgSuof7sVxHe8nutdpFs5f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-LTZ0dhlZJoiiquxtucjuHfqgszb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusTm33rujx4RZCuFsiMwQtGe"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="GfuPd8tWgorD7PxdV1ou0zmqsOh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusdHuej4pDMAyvioWIv5eIsb"><strong>1. When Should You Apply for Account Closure?</strong></h2><div class="ace-line ace-line old-record-id-H4dGdstTqoC6EuxcvpUuG1CRsXe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZCwDd7WqjoRPPJxiZQwuxupysYc"><span style="font-size: 16px;">At MEXC, KYC is an important step to ensure account security and compliant platform operations. Some users may be unable to complete KYC due to personal reasons. As a result, certain account functions, such as deposits or withdrawals, may be restricted. To assist users who are unable to complete KYC, MEXC provides the "<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">Unable to Complete KYC - Account Closure</a>" service to help them properly handle their remaining assets.</span></div><div class="ace-line ace-line old-record-id-GuUZdG1qCobXYFxK5pQuRYlAssb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusZs5wzkOV4GoUwrcEvLgeGg"><span style="font-size: 16px;">If you cannot complete identity verification and no longer wish to use your account, you can submit an account closure application through the official channel. Once approved, MEXC will assist with processing your remaining assets.</span></div><div class="ace-line ace-line old-record-id-LsrQd4TB1o0BLbxjaswuvO0hsEd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusLm1o3wWad2LNy5w5U61DZe"><span style="font-size: 16px;">*BTN-<strong>Submit Application</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">https://www.mexc.com/assets/clearance-application</a>*</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusapWV2DU5W14GztNKwrVBjd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusjOroD0LN1ZCSx3KMb8txPb"><strong>2. How to Submit an Account Closure Application</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusfU7Y3ZLnUzGbEA3W0IOZeD"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus37CbTZTMoRxsSqxOEf9Nr2"><span style="font-size: 16px;"><strong>Navigation:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> → <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> → Self-Service → Unable to Complete KYC - Account Closure → Submit Application</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus7JHiMgSqTi0F0KZ4JAw8oW"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8PhnTqQcFqp7Z7X4265YWf"><span style="font-size: 16px;">Open the account closure page, review the eligibility conditions and important notices, then follow the on-screen instructions to submit your application. Make sure all account information is accurate before confirming the request.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusxbopQlclPrzx5teEsFteoh"><span style="font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5cb0749e-6026-42f3-9c8e-a5c4f8204ad3","height":1460,"width":2938,"currHeight":1460,"currWidth":2938,"natrualHeight":1460,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOZGEbtvqto6R0Dxu25auqLiksvh%2F%3Fpreview_type%3D16","file_token":"OZGEbtvqto6R0Dxu25auqLiksvh","image_type":"image/jpeg","size":1,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlgXlsEnDcbJI32Hn9qsLY0Yd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260730165746823a4zRhYaHtM5JPf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGdYbHNFbkRjYkpJMzJIbjlxc0xZMFlkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OZGEbtvqto6R0Dxu25auqLiksvh/?mount_node_token=doxlgXlsEnDcbJI32Hn9qsLY0Yd&mount_point=docx_image" data-width="2938" data-height="1460" data-lark-image-uri="drivetoken://OZGEbtvqto6R0Dxu25auqLiksvh" data-lark-image-width="2938" data-lark-image-height="1460" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusFDbX5NHBDumXl67Z4RYugh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuseRJYyPRoFG8i7A3lnHEtEg"><strong>3. What to Check Before Applying</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusl7gQCSoZGF6ojBV96tGZ3b"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusa2SrKvWT6gKcd69fNX96cJ"><span style="font-size: 16px;">Before submitting an account closure application, carefully confirm the following three requirements.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxush0l0JlpIOpTO8Hl6z30jgh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusay8KbpWC7YLhfV8VatDmDe"><span style="font-size: 16px;"><strong>1. Handle assets that cannot be withdrawn</strong><strong>.</strong> If your account contains an asset that cannot be withdrawn, trade, or convert it into an asset that can be withdrawn before applying. Otherwise, the relevant balance may not be transferred out successfully.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusIGWw31HagJD0oVD14Zf38k"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusewtSR9I5cO72xai5KKOzTh"><span style="font-size: 16px;"><strong>2. Confirm that the account has no risk control restrictions.</strong> Accounts subject to risk control restrictions cannot submit an account closure application. Contact MEXC Customer Service first to lift the restriction.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuss8HGGJQjZR0pFnlgJx50Fb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOqGz05xapBUEGhIu6XRe6c"><span style="font-size: 16px;"><strong>3. Confirm that no </strong><strong>KYC</strong><strong> application has been submitted.</strong> You are not eligible for account closure if the account has already completed KYC or if a KYC application has already been submitted.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusvtb0LyUdvUErdwXgqh9rCe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusW4sTwp9wYiQzNqi6o3ER3e"><strong>4. What Happens After Approval?</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxuswtHVOlsjmVeCUk6eCU4psc"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusdwTGwpThXr9JrmXMuHEzWg"><span style="font-size: 16px;">Once the account closure application is approved, the following arrangements will apply.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusM1yFRdJZclsHPfwGtuwAvf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusMxOrf8dPzOeEaxM0nQ7NAf"><span style="font-size: 16px;"><strong>Restricted funds become available.</strong> If the account contains restricted funds, they are expected to become available within approximately 10 minutes. After approval, only withdrawals and position closing will remain available. All other account functions will be disabled.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus6DhabVBQyQiuv1AHJ0mLth"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusiKZ2Ja0FeGtG0BbmhsZPqd"><span style="font-size: 16px;"><strong>A seven-day asset handling period begins.</strong> Seven days after the application is approved, the account will no longer have access to MEXC services and will be permanently frozen. Withdraw all remaining assets before this period ends to avoid potential losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOxzSEcLB8hUMFlh3TBDdXb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxushu4kXpB5kj2fN79IOH9BHc"><span style="font-size: 16px;"><strong>The </strong><strong>account closure</strong><strong> cannot be reversed.</strong> Once the account enters account closure status, it cannot be restored, and the application cannot be canceled. Do not deposit any additional assets into the account, as they may become inaccessible or result in losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusqic8QDXkKXZGnEIMdkm7Wb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRqTsCwAYYDrapvpPV18Mw"><strong>5. Important Reminder</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxus1l93PzAsXc8ujQSZ38wdic"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuslHSGrvNejHkBuaKNCA6Hdc"><span style="font-size: 16px;">Account closure is an irreversible action. Carefully consider whether it is necessary before submitting an application. If you proceed, follow the instructions above and withdraw all assets within the seven-day handling period.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuso6Yrh1orjk3ekLTfsFBtu4"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusRMwUru3TaQRMFUNykGTpzg"><span style="font-size: 16px;">If you encounter any issues during the process, contact MEXC Customer Service through the MEXC website.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxussNpghIR8V69pnXoPoTk6wd"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxus1fMqmb1IxsRUpZwCUCUaJe"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pf5idJ0fcoJ2G6xDOkTu2KCJsFf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B0hidlvS6oXiezxXG2quXj5Msdf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-GKucdZ2gkoPwfexJHLiuAqBKs0f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-LjmidzD23oaulsx4gxDuYouJsue" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-kyc-faq-342632287349720064" data-lark-is-custom="true" style="font-size: 16px;">MEXC KYC FAQ</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusSaTXv2RXb2kizlh0IQoLmc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/why-did-my-kyc-verification-fail-17827791519720" data-lark-is-custom="true" style="font-size: 16px;">Why Did My KYC Verification Fail?</a></div></li></ul></div>

<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br></div></div>

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