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When conducting spot trading on MEXC, you might encounter the following issues with your orders. Please refer to the respective solutions for each of these issues. 1. Issues regarding unexecutedWhen conducting spot trading on MEXC, you might encounter the following issues with your orders. Please refer to the respective solutions for each of these issues. 1. Issues regarding unexecuted
Learn/Trading Guide/Spot/How to Reso...rder Issues

How to Resolve Order Issues

Author: MEXC
Jul 16, 2025MEXC
0m
#Spot#Beginners#Basic Concepts
Orderly Network
ORDER$0.0399-1.23%


When conducting spot trading on MEXC, you might encounter the following issues with your orders. Please refer to the respective solutions for each of these issues.

1. Issues regarding unexecuted orders


If your order is in a pending processing state, it is usually due to one of the two following reasons:


① The last price has not reached your limit price.


② Due to rapid price fluctuations over a short period, there might be insufficient trading counterparts to match your order. It is important to note that orders on the order book are processed based on the principles of price priority and time priority. It is also possible that other orders have been placed ahead of yours.

2. Solutions


① Check the price of your order under the Open Orders section and see if it has been matched with a trading counterpart's order.


② For faster order execution, you may consider adjusting the order price and submitting a new order with a more competitive price.


③ Alternatively, you can place a market order for immediate order execution.

3. Technical Order Issues


If you encounter technical issues such as being unable to cancel an order or funds not being credited, please contact online customer service and provide feedback for further assistance.


Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.

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